MARTINA PINNA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Moselschlösschen Spa & Resort
Traben-Trarbach (Germany)
07.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
Tutor Buddy
Università degli studi di Cagliari
Cagliari (CA)
10.2022 - 04.2023
- Reception by appointment, both online and on-site
- Cared to inform the students about notices from the university and related institutions
- Guided the students through the process of being autonomous in the academic environment
- Handled unforeseen events and work problems quickly and efficiently, supporting and collaborating with colleagues in managing assigned tasks
- Organisation of activities according to urgency and assigned workload
Restaurant Waitress
Pizzeria Party
Wittlich (Germany)
08.2017 - 09.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Master of Arts - Foreign Languages And Literatures
Università Degli Studi Di CAGLIARI
Cagliari06.2023
High School And Middle School Teaching
Università Degli Studi Di CAGLIARI
Cagliari10.2022
Bachelor of Arts - Language Interpretation And Translation
Università Degli Studi Di CAGLIARI
Cagliari10.2020
Skills
- Excellent ability to adapt to multicultural environments, gained through study and work experience abroad
- Good communication skills, gained through work experience, as well as years of academic training
- Problem Solving abilities
- Attention to Detail
- Excellent in Team Collaboration
- Customer Oriented
- Microsoft Office
Digital Competences
Microsoft Office advanced
Personal Information
- Gender: Female
- Date of Birth: 01/14/1997
- Nationality: Italy
- Driving License: B
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Front Desk Receptionist
Moselschlösschen Spa & Resort
07.2023 - 09.2023
Tutor Buddy
Università degli studi di Cagliari
10.2022 - 04.2023
Restaurant Waitress
Pizzeria Party
08.2017 - 09.2017
Master of Arts - Foreign Languages And Literatures
Università Degli Studi Di CAGLIARI
High School And Middle School Teaching
Università Degli Studi Di CAGLIARI
Bachelor of Arts - Language Interpretation And Translation
Università Degli Studi Di CAGLIARI