MARTINA PASSA
Vaughan
Summary
Versatile and customer-focused professional with a strong track record of providing excellent service across diverse settings. Skilled in multitasking, managing high volumes of client interactions, and building positive relationships to ensure satisfaction. Proven ability to adapt quickly, communicate effectively, and deliver exceptional support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Receptionist
REMAX PREMIER
08.2024 - Current
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
Host
CASTELLO RISTORANTE
07.2024 - 11.2024
- Greeted guests upon arrival and provided them with menus
- Answered customer inquiries regarding the menu, restaurant services, and special promotions
- Assisted servers in seating guests by escorting them to their tables
Personal Shopper, PC Express
FORTINOS
03.2021 - 08.2024
- Utilized problem solving skills to resolve customer complaints professionally
- Assisted colleagues in completing assigned tasks in a timely manner
- Satisfied customers with quick, accurate service under tight deadlines
Sales Associate
HAIGHT AND ASHBURY
10.2020 - 03.2021
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Maintained up-to-date knowledge of store merchandise and policies
Bakery Clerk
FORTINOS
03.2020 - 09.2020
- Greeted customers, answered questions, and provided product knowledge
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items
Education
Bachelor of Arts - Psychology
York University
Toronto04-2028
High School Diploma -
St. Jean De Brebeuf
Vaughan, ON06-2023
Skills
- Organization skills
- Telephone skills
- Scheduling
- Data inputting
- Creative
- Determined
- Independent
- Multi-line telephone skills
Languages
English
Native or Bilingual
Italian
Full Professional
Timeline
Receptionist
REMAX PREMIER
08.2024 - Current
Host
CASTELLO RISTORANTE
07.2024 - 11.2024
Personal Shopper, PC Express
FORTINOS
03.2021 - 08.2024
Sales Associate
HAIGHT AND ASHBURY
10.2020 - 03.2021
Bakery Clerk
FORTINOS
03.2020 - 09.2020
Bachelor of Arts - Psychology
York University
High School Diploma -
St. Jean De Brebeuf
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