MARTINA MENDOZA
St. Catharines,ON
Summary
Hard-working, goal-oriented individual with an eye for fashion, love for nature, love for makeup, and great motivation to learn. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for creative thinking and precise attention to detail by my peers, I can be relied upon to help your company achieve its goals. I have and will make sure each and every customer is satisfied and happy with each visit. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Keyholder/Sales Associate
Call It Spring
06.2023 - Current
- Made sure all online orders were scanned and packaged
- Always greeted customers and paired them with their perfect shoe
- Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Completed store opening and closing procedures.
- Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
- Counted out cash drawers and balanced totals.
- Resolved customer issues professionally while maintaining composure under high-pressure situations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Brand Ambassador/Cashier
American Eagle Outfitters, Inc
03.2023 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Handled cash/debit/credit payments
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
Sales Associate/Cashier
Yaya & Co
03.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Aided customers in picking out their dream outfit.
- Achieved perfect attendance and on-time record.
Seafood Clerk
metro
06.2021 - 08.2021
- Cleaned and sanitized equipment, tools and work surfaces.
- Checked quality of products and removed expired items.
- Washed floors, walls, coolers and storage shelves.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Interacted with customers to foster loyalty and satisfaction.
- Followed written recipes to prepare prepackaged seafood meals.
- Greeted customers, helped locate merchandise and suggested suitable options.
Deli Clerk
metro
06.2021 - 08.2021
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Learned other teammates' work tasks to train as supplies and prepared additional ingredients during downtime for expected busy periods
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Hairstylist's Assistant
Onaré Salon
09.2019 - 01.2020
- Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals
- Responsible student with good judgment, time management and a flexible schedule
- Aiming to leverage my abilities to successfully fill the vacancy at your company
- Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
Baking Assistant
Valerio's Tropical Bakery
09.2017 - 12.2017
- Cleaned and sanitized equipment, tools and work surfaces
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Answered questions or concerns customers had
- Made sure all customers are happy and satisfied
Education
Diploma - Acting For Film And Digital Media
Niagara College
Welland, ON04.2023
High School Diploma -
St. Francis Xavier Secondary School
Mississauga, ON06.2020
Diploma - Cosmetic Management
Humber Institute Of Technology And Advanced Learning
Toronto, ON04.2020
Skills
- Multitasking and Organization
- Time Management
- Great attention to detail
- Adapt to Diverse Groups
- Packaging and Labeling
- Handled food safely
- Teamwork and Collaboration
- Building Customer Relationships and Loyalty
- Ability to Lift 40 Pounds
- Building Customer Loyalty
- Open availability
- Positive Customer Engagement and practiced superb customer service
Timeline
Keyholder/Sales Associate
Call It Spring
06.2023 - Current
Brand Ambassador/Cashier
American Eagle Outfitters, Inc
03.2023 - Current
Seafood Clerk
metro
06.2021 - 08.2021
Deli Clerk
metro
06.2021 - 08.2021
Sales Associate/Cashier
Yaya & Co
03.2021 - 11.2022
Hairstylist's Assistant
Onaré Salon
09.2019 - 01.2020
Baking Assistant
Valerio's Tropical Bakery
09.2017 - 12.2017
Diploma - Acting For Film And Digital Media
Niagara College
High School Diploma -
St. Francis Xavier Secondary School
Diploma - Cosmetic Management
Humber Institute Of Technology And Advanced Learning