Summary
Overview
Work History
Education
Skills
Skills
Community work experience
Certificates and seminars
Relevant coursework
Timeline
Generic

Martina Martinova

Anmore,BC

Summary

Accomplished in enhancing customer experiences and streamlining financial processes, leveraging multilingual abilities and leadership skills at companies like MVG to significantly improve organizational efficiency. Skilled in resolving conflicts and implementing efficient systems, all work experience has consistently focused on achieving tangible improvements and fostering positive environments.

Overview

3
3
years of professional experience

Work History

Bookkeeping Administrative Assistant

MVG
06.2021 - Current
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
  • Improved financial accuracy by maintaining organized and up-to-date financial records.

Front of House Staff Member

Casa Del Pane
12.2022 - Current
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Managed approximately 30 incoming calls and emails per day from customers.

Education

Bachelor of Arts - Double Major-Criminology And Psychology

Simon Fraser University
Burnaby, BC
04.2027

Skills

  • Adept at enhancing customer experiences and streamlining financial processes
  • Fluent in English, French and Bulgarian, exceptional cross-cultural communication skills
  • Strong interpersonal and leadership skills gained from four years of a variety of volunteer roles

Skills

Technical

  • Experience handling cash, adept at office/clerical work
  • Proficient at Microsoft excel, Access, Powerpoint and Word
  • Well versed in project management software like Asana, Monday.com, and Trello

Facilitation

  • Excel in leadership roles, including delegation
  • Involved with several extended seminars on leadership and facilitation
  • Excellent customer service skills including dealing with difficult situations

Communication

  • Adept and receiving and giving feedback professionally
  • Excellent writing and oral communication skills-comfortable giving presentations

Community work experience

Conservative Party BC- Community Outreach 

Burnaby, BC   07/2024 - 08/ 2024

  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.


Elections BC - Elections Official

Burnaby, BC   09/2020 - 10/2020

  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Created fair, non-partisan environment to protect free choice of voters.

Certificates and seminars

Simon Fraser University - LEAD Certificate

  • Learned about key theories in leadership development and self-assessment, including Myers-Briggs
  • Took a series of workshops, delivered by experts from a wide range of professional fields


France Education International - DELF Certificate 

  • Completed examination in lifelong diploma of French as a second language with international recognition
  • Acquired B2 certificate, the level where a student is considered fluent since their knowledge is advanced


Relevant coursework

Security and global governance

  • learned to critically assess key conceptual frameworks for thinking about security and major events
  • Gained knowledge in the role of intelligence and diplomacy and how to critique traditional and non-traditional security issues

Introduction to Canadian Politics 

  • Studied various aspects of Canadian law such as civil law, criminal law, and torts
  • Analyzed legal legislation, privacy laws both internal and external to the courts

Quantitative Research Methods 

  • Examined common methods and techniques in criminological research and critically discussed application
  • Used SPSS software to analyze data

Timeline

Front of House Staff Member

Casa Del Pane
12.2022 - Current

Bookkeeping Administrative Assistant

MVG
06.2021 - Current

Bachelor of Arts - Double Major-Criminology And Psychology

Simon Fraser University
Martina Martinova