Martina Marocco
Edmonton
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess/Server/Bartender
MR. Mikes Steakhouse Casual
12.2020 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Memorized about 20+ drinks and 30+ menu items and the ingredients involved in order to make each of them
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
FoodBank Volunteer
Edmonton's Food Bank
03.2021 - 03.2021
- Assisted arranging hampers for vulnerable individuals and families
- Checked food for contamination and expiration dates
- Organized food products to their appropriate categories
- Cleaned and maintained organization with the team and staff
- I have achieved organization, Communication and leadership/teambuilding skills.
Hair Salon Assistant
Hair By Fiorella
01.2020 - 12.2020
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
Education
Post secondary/ Practical Nursing program -
Norquest College
Edmonton, AB07.2024
High School -
Archbishop O’leary High School
Edmonton, AB06.2023
Skills
- Excellent customer service
- Strong Work Ethic
- Guest Engagement
- Critical thinking
- Client management
- Complex problem solving
- Technology proficiency
- Effective communication
- Organizational skills
- Multitasking
- Teamwork
- Adaptability
- Professional Appearance
- Service prioritization
Certification
Alberta ProServe Liquor Staff Training
Availability
Available: Open (weekdays and weekends, Am-Pm)
Timeline
FoodBank Volunteer
Edmonton's Food Bank
03.2021 - 03.2021
Hostess/Server/Bartender
MR. Mikes Steakhouse Casual
12.2020 - Current
Hair Salon Assistant
Hair By Fiorella
01.2020 - 12.2020
Post secondary/ Practical Nursing program -
Norquest College
High School -
Archbishop O’leary High School
Alberta ProServe Liquor Staff Training
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