Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martina Golianová

Banská Bystrica,BB

Summary

Seeking a dynamic role where I can leverage my academic background and passion for working with people. Eager to contribute to a team-oriented environment, enhance my skill set, and drive positive results through continuous learning and development.

Overview

4
4
years of professional experience

Work History

Shift Leader

Artigiano Coffee
08.2023 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service with product recommendations, increasing sales revenue.

Shift Leader Manager

Mondieu
10.2020 - 07.2023
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.

Recruitment Assistant

Headscount
02.2023 - 06.2023
  • Supported hiring managers in identifying top talent through thorough resume screening and insightful candidate assessments.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Prescreened candidates through phone interviews to determine suitability for roles, leading to better-quality shortlists for hiring managers.

Education

Bachelor of Science - Department of Economics And Business Management

University of Economics in Bratislava
Bratislava
06.2023

Skills

  • Team Building and Leadership
  • Critical thinking and problem solving
  • Organizational and Time Management
  • Multitasking Abilities
  • Customer service-focused
  • Training and mentoring

Languages

Slovak
Native or Bilingual
English
Full Professional
German
Limited Working

Timeline

Shift Leader

Artigiano Coffee
08.2023 - 08.2024

Recruitment Assistant

Headscount
02.2023 - 06.2023

Shift Leader Manager

Mondieu
10.2020 - 07.2023

Bachelor of Science - Department of Economics And Business Management

University of Economics in Bratislava

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Martina Golianová