Summary
Overview
Work History
Education
Skills
Timeline
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Martina Franco

Burlington,ON

Summary

Motivated Sheridan graduate with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Visual Support

Harry Rosen
02.2022 - 04.2022
  • Performed routine tasks on instruction independently and effectively
  • Engaged in hands on design through creation of props for window displays that coordinated themes in regard to fashion
  • Day to day tasks included steaming and professionally folding clothes in timely manner to prepare aesthetic store environment

Seasonal Sales Associate

Marshall's
05.2021 - 08.2021
  • Assisted customers by answering questions on sales floor regarding merchandise, requests, and product transactions, providing them with high quality service
  • Tended to 10 phone calls per day on average, answering questions from customers, resolving issues, and offering details about new products
  • Maintained clean store to ensure safety of customers and uphold brand standards and values
  • Happily guided customers through process of successfully finding their ideal styles, while working fitting room
  • Actively stayed informed about latest sale offerings, and loyalty programs

Cashier

Fortinos
02.2018 - 08.2020
  • Greeted guests in pleasant and courteous manner to contribute to overall establishment satisfaction
  • Responsible for assisting customers and scanning items, while simultaneously bagging groceries in accordance to avoid damaged items
  • Well known for friendly customer service and ability to maintain professional demeanor in challenging situations or with difficult customers
  • Responsible for handling payment transactions and returns, as well as counting money in efficient manner and issuing receipts
  • Increased store loyalty sign ups by regularly informing customers of rewards system and how to make best use of their points
  • Developed leadership skills when placed in charge of training 5+ new cashier hires
  • Can easily retain information such as, codes for all produce and location of products

Animal Caretaker Volunteer

Burlington Humane Society
09.2015 - 10.2018
  • Main responsibilities included but were not limited to; cleaning and feeding animals,
    maintaining an organized space, and running promotional events (Spencer Smith Park)
  • Reduced animal injury risk by observing behaviors and removing safety hazards.
  • Developed confidence and communication skills through the set up and execution of
    promotional events, and providing potential adopters with knowledge on available pets

Education

College Diploma - Visual Merchandising Arts

Sheridan College
Mississauga, Ontario
04.2022

Skills

  • Cash Register Operations
  • Customer Service
  • Merchandise Stocking
  • Performance Improvement
  • Merchandising and Display
  • Product Sales and Promotion
  • Stockroom Organizing
  • Motivated Team Player
  • Time Management
  • Loyalty Programs

Timeline

Visual Support

Harry Rosen
02.2022 - 04.2022

Seasonal Sales Associate

Marshall's
05.2021 - 08.2021

Cashier

Fortinos
02.2018 - 08.2020

Animal Caretaker Volunteer

Burlington Humane Society
09.2015 - 10.2018

College Diploma - Visual Merchandising Arts

Sheridan College

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Martina Franco