Martina Cuevas
Los Angeles
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
30
30
years of professional experience
Work History
Cashier
Superior Grocery Market
Los Angeles, CA
08.2025 - Current
- Monitor inventory levels and assist in restocking items as necessary to support store operations.
- Implement strategies to reduce wait times during peak hours, improving overall service efficiency.
- Collaborate with team members to optimize checkout workflows and enhance customer engagement.
- Analyze customer feedback to identify areas for improvement, driving initiatives that elevate service quality.
Housekeeper
The Andrew Cadiff Trust
Tarzana, CA
07.2001 - 08.2021
- Inspected guest rooms after cleaning to ensure they were presentable.
- Sanitized all areas of the hotel lobby and public restrooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Organized closets with hangers for guests' clothing items.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Cashier
Tapatio Market
Los Angeles, CA
06.1996 - 12.1996
- Process transactions efficiently using POS systems to ensure accurate billing and customer satisfaction.
- Maintain cleanliness and organization of checkout area to enhance shopping experience for customers.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Train new cashiers on operational procedures and best practices for checkout efficiency.
Education
High School Diploma -
Evans Adult Center
Los Angeles06-1996
Skills
- Room inspection
- Chemical handling
- Deep cleaning
- Safety protocols
- Inventory management
- Customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cashier
Superior Grocery Market
08.2025 - Current
Housekeeper
The Andrew Cadiff Trust
07.2001 - 08.2021
Cashier
Tapatio Market
06.1996 - 12.1996
High School Diploma -
Evans Adult Center
Education and Training
other