MARTINA BILJAN
Manager
Vancouver,BC
Summary
My biggest strength are leadership, team work, great customer service and ability to find ways to communicate with people with different communication styles. I worked many years in hospitality and my greatest victories were patrons who needed special attention to feel pleased. I find joy in making patrons//clients/guests satisfied. As the owner of the cleaning company I developed skill to actively listen and anticipate patrons/clients needs. Even though I prefer to have things planned out, I can also think on my feet, and make sound decisions in quickest possible time.
Overview
12
12
years of professional experience
Work History
Owner and Technician
CleanCa cleaning services ltd.
01.2023
- Managed all client care, administrative and production tasks within the company.
Restaurant Server
Sheraton Wall Centre
01.2017 - 01.2022
- Provided exceptional services to hotel guests with a personable service.
Producer and Founder
DIVERSIONS FILM FESTIVAL
01.2013 - 01.2020
- Managed the development and organization of the film festival, including grant submissions, budgeting, marketing strategies, movie selection, PR, and team management.
Selection Committee
VIWIFF (Vancouver International Film Festival)
01.2016 - 01.2019
- Preselected movies for festival screenings and awards, collaborated with committee members and judges.
Daily Porter
West Run Cleaning
01.2016 - 01.2017
- Took care of common areas, ensured tidiness and cleanliness, assisted hotel guests, and scheduled team members.
Brand Ambasador
Croata
03.2010 - 02.2011
- Approached strangers or organized groups and interacted in natural conversation with goal to educate them about the history of cravat (tie), and bran Croata
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Voice over artist diploma -
On the Mic Training
Postgraduate degree in Acting, Media and Culture -
University of Rijeka
Study of journalism, university diploma -
University of Zagreb
Certification Candidate -
The Lessac Training and Research Institute
01.2019
Intensive program participant -
New York Film Academy
01.2010
Skills
- Effective written and verbal communication skills in both written and verbal communication
- Client Service
- Analytical Thinking
- Great work ethic, problem solving and strategic thinking capabilities
- Easy to work with and easy to collaborate and support other team members
- Computer proficiency: MS Office, Google drive, Spreadsheet, Email, Presentations
- Operating Systems: (MacOS and Windows)
- Internet tools : Zoom, Skype, Dropbox, Slack, Trello, Discord
- Drivers license and a personal vehicle
Locations
- Vancouver, BC
- Brace Radic 7, Sv. I. Zelina, Croatia, 10380
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Italian
Professional Working
German
Limited Working
Timeline
Owner and Technician
CleanCa cleaning services ltd.
01.2023
Restaurant Server
Sheraton Wall Centre
01.2017 - 01.2022
Selection Committee
VIWIFF (Vancouver International Film Festival)
01.2016 - 01.2019
Daily Porter
West Run Cleaning
01.2016 - 01.2017
Producer and Founder
DIVERSIONS FILM FESTIVAL
01.2013 - 01.2020
Brand Ambasador
Croata
03.2010 - 02.2011
Voice over artist diploma -
On the Mic Training
Postgraduate degree in Acting, Media and Culture -
University of Rijeka
Study of journalism, university diploma -
University of Zagreb
Certification Candidate -
The Lessac Training and Research Institute
Intensive program participant -
New York Film Academy
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