Martina Adams
Brandon,MB
Summary
At Compass Credit Union, I excelled as a Member Service Supervisor, enhancing team efficiency and member satisfaction through expert benefits analysis and effective employee training. My leadership fostered a collaborative environment, significantly improving retention and performance. Skilled in claims processing and upholding information security, I blend analytical prowess with strong interpersonal skills.
Overview
9
9
years of professional experience
Work History
MEMBER SERVICE SUPERVISOR
COMPASS CREDIT UNION
06.2016 - Current
- promote efficiency and team effectiveness.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Mentored new hires, resulting in higher retention rates and faster integration into the team.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
- Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
- Organized regular team meetings for process updates, sharing best practices, discussing challenges faced, and brainstorming solutions together as a group.
- Facilitated open communication among team members, creating a supportive work environment that encouraged collaboration towards shared goals.
- Upheld high standards of professionalism and confidentiality by diligently maintaining member information security, adhering to all relevant policies and regulations.
Education
HUMAN RESOURCES
ASSINIBOINE COMMUNITY COLLEGE
Brandon, MB06-2013
Skills
- Employee training
- Delegation
- Customer profile updates
- Customer service standards
- Exceptional communication
- Relationship building
- Complaint handling
- Teamwork
- Time management
- Active listening
- Employee motivation
- Product knowledge
Accomplishments
- Collaborated with team of 4 in the development of new banking system, including training of all staff
Timeline
MEMBER SERVICE SUPERVISOR
COMPASS CREDIT UNION
06.2016 - Current
HUMAN RESOURCES
ASSINIBOINE COMMUNITY COLLEGE
Similar Profiles
Samanthaa BeVierSamanthaa BeVier
Loan Originator at Adventure Credit UnionLoan Originator at Adventure Credit Union
Angela OlsenAngela Olsen
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Prabhjot KaurPrabhjot Kaur
Front Leader at A&WFront Leader at A&W
Jebin JosephJebin Joseph
Food Service Supervisor at Mcdonalds,Hive HospitalityFood Service Supervisor at Mcdonalds,Hive Hospitality