Martin Ulloa-Calisto
Golden,British Columbia
Summary
I am a hardworking and passionate job seeker with a background in gastronomy and service. Customer satisfaction is always my top priority. I have extensive experience in customer service and possess a strong knowledge of the industry. I can work well independently or as part of a team, depending on the circumstances. Currently, I am seeking an entry-level position that will allow me to showcase my abilities and skills. I am eager to contribute to the team and help achieve the company's goals.
Overview
8
8
years of professional experience
Work History
Translator and Interpreter
Multilingual Interpreters And Translators
09.2022 - 05.2023
- Translated documents from Spanish to English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Worked with other translators to facilitate real time conversations.
- Developed and maintained glossary of technical terms.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
Ticket Sales Advisor
Imagine Van Gogh By Buen Plan S.A.
07.2022 - 09.2022
- Sold tickets at ticket counter and by online ticketing systems.
- Directed guests to attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
Restaurant Manager
The Viet Station
02.2022 - 04.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Waiter
Viverart
01.2022 - 02.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Representative
Red ECX
06.2017 - 06.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
Boxing Instructor
The Ring Boxing Center
02.2015 - 05.2015
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
Education
Diploma - Adventure Tourism Business Operations
College of The Rockies
Golden05.2025
No Degree - Music Production
Bassick Lab
Ecuador09.2020
Diploma - Culinary Arts
The School of Chefs
Ecuador02.2020
Certificate - Russian
Tomsk Polytechnic University
Tomsk, Russia07.2016
Skills
- Positive and Helpful Attitude
- Attention to Detail
- MS Office
- Hard Working & Reliable
- Costumer Service
- Team Support
- Time Management
- Punctual
- Performance Improvement
- Bilingual in Spanish and English
- Fast Learner
Accomplishments
During my high school years, I was honored to be the standard bearer of the National Pavilion for academic excellence.
Languages
Spanish
Native or Bilingual
English
Full Professional
Russian
Elementary
Additional Information
Outdoors oriented
Timeline
Translator and Interpreter
Multilingual Interpreters And Translators
09.2022 - 05.2023
Ticket Sales Advisor
Imagine Van Gogh By Buen Plan S.A.
07.2022 - 09.2022
Restaurant Manager
The Viet Station
02.2022 - 04.2022
Restaurant Waiter
Viverart
01.2022 - 02.2022
Sales Representative
Red ECX
06.2017 - 06.2018
Boxing Instructor
The Ring Boxing Center
02.2015 - 05.2015
Diploma - Adventure Tourism Business Operations
College of The Rockies
No Degree - Music Production
Bassick Lab
Diploma - Culinary Arts
The School of Chefs
Certificate - Russian
Tomsk Polytechnic University
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