Martin Torres
SAN MATEO
Summary
Proven banking professional with a track record of enhancing customer satisfaction and streamlining operations at Bank of the West, BNP Paribas. Expert in cash management and creative thinking, significantly reducing fraud instances. Skilled in fostering strong customer relationships and driving staff development. Achieved marked improvements in branch performance through innovative process improvements.
Overview
2024
2024
years of professional experience
Work History
Banker
BMO Bank of Montreal
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Assistant Branch Manager, Operations
Bank of the West, BNP Paribas
01.2020 - 09.2023
- Championed process improvements that simplified workflows while upholding stringent quality standards across all functional areas of the branch operation.
- Strengthened internal controls, resulting in a marked reduction in instances of fraud and other forms of financial malfeasance.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
Education
San Mateo High School
San Mateo, CA08.2016
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
Timeline
Assistant Branch Manager, Operations
Bank of the West, BNP Paribas
01.2020 - 09.2023
Banker
BMO Bank of Montreal
San Mateo High School
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