Martin Salazar
Lee Vining
Summary
Dynamic Lodging Manager at Double Eagle Resort and Spa with a proven track record in enhancing guest relations and operational efficiency. Expert in front desk operations and problem-solving, I developed training programs that improved service delivery and boosted guest satisfaction ratings. Committed to fostering positive experiences and optimizing resource allocation.
Overview
9
9
years of professional experience
Work History
Lodging Manager
Double Eagle Resort and Spa
12.2021 - Current
- Managed daily operations, ensuring exceptional guest experiences and high service standards.
- Oversaw team performance, providing coaching and support to enhance service delivery.
- Implemented process improvements, increasing operational efficiency and guest satisfaction ratings.
- Developed training programs for staff, enhancing skills and knowledge in hospitality services.
- Monitored inventory levels, optimizing resource allocation to reduce waste and costs.
- Resolved guest concerns promptly, fostering positive relationships and repeat business.
- Coordinated with vendors to maintain quality supplies and services for guests.
- Collaborated with various departments to ensure seamless coordination of services for guests.
- Managed staffing levels effectively, balancing workload requirements with budgetary constraints.
- Trained employees on industry best practices, resulting in improved performance metrics across all departments.
Desk Receptionist
Mono Vista Rv Park
04.2019 - 10.2020
- Managed check-in and check-out processes for guests, ensuring smooth operational flow.
- Provided information about park amenities, local attractions, and reservation policies to enhance guest experience.
- Coordinated maintenance requests and communicated with service staff to address guest needs promptly.
- Maintained accurate records of reservations and guest interactions using management software systems.
Gas Station Clerk
Chevron
06.2017 - 08.2018
- Managed cash register operations, ensuring accurate transactions and effective customer service.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of store areas, promoting a welcoming environment for patrons.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
Education
High School Diploma -
Lee Vining High School
Lee Vining, CASkills
- Front desk operations
- Guest relations management
- Reservation management
- Problem-solving
- Computer skills
- Cash handling
- Employee scheduling
- Project oversight
Languages
Spanish
Native or Bilingual
Timeline
Lodging Manager
Double Eagle Resort and Spa
12.2021 - Current
Desk Receptionist
Mono Vista Rv Park
04.2019 - 10.2020
Gas Station Clerk
Chevron
06.2017 - 08.2018
High School Diploma -
Lee Vining High School