Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martin Salas

Hemet

Summary

Proven Service Tech at Moss Bros Dodge, adept in elevating team productivity and customer satisfaction through expert problem-solving and client relationship building. Achieved significant improvements in workflow management and technical support, ensuring peak machine performance and safety. Skilled in diagnostic procedures and customer service, consistently delivering results beyond expectations.

Personable and reliable, with solid understanding of customer service and maintenance protocols. Possesses practical skills in troubleshooting and basic repair tasks, coupled with willingness to learn new techniques quickly. Aiming to deliver efficient and high-quality service to contribute positively to team performance.

Developed strong practical skills and thorough understanding of maintenance and repair tasks in fast-paced environment. Adept at identifying and solving issues quickly, ensuring customer satisfaction and operational efficiency. Seeking to leverage these transferable skills to transition into new and challenging role.

Overview

1
1
year of professional experience

Work History

Service Thech

Moss Bros Dodge
02.2024 - Current
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Automotive Technician

Aaron Chevrolet
09.2023 - 02.2024
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Education

Service Technical - Automotive Tech

San Bernardino Technical School
San Bernardino, CA
07-1993

High School Diploma -

Moreno Valley High School
Moreno Valley, CA
06-1991

Skills

  • Customer service
  • Goal-oriented mindset
  • Client relationship building
  • Complaint handling
  • Workflow management
  • Technical support
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Service Thech

Moss Bros Dodge
02.2024 - Current

Automotive Technician

Aaron Chevrolet
09.2023 - 02.2024

Service Technical - Automotive Tech

San Bernardino Technical School

High School Diploma -

Moreno Valley High School
Martin Salas