Gabriela Proenza
Ottawa,Canada
Summary
Over 10 years of experience in customer support roles in the fast-paced service industry. Demonstrated success in building rapport and positive relationships with people of diverse backgrounds through strong interpersonal and communication skills. Energized and driven by working under pressure, maintaining a calm and helpful demeanour. Highly organized with the ability to manage a variety of tasks simultaneously with ease. Quick learner and problem solver who adapts readily to new challenges. Self-motivated, reliable, and professional mindset. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Bridgehead Coffeehouse
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Responded to and resolved customer questions and concerns.
Bridgeheader
Bridgehead Coffeehouse
11.2021 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Pleasantly interacted with up to 200 customers per day during rush periods to promote fun and positive environment
- Listened carefully to customer requests and created up to 100 delicious beverages per day
Assistant Manager / Barista
El Café
12.2016 - 09.2018
- Planned, organized, and supported owner with operation of full-service restaurant including responsibility for daily opening activities
- Provided high levels of service by engaging with tourists from diverse backgrounds, taking orders and creating exceptional customer experience for up to 150 customers per day
- Recruited, trained, and supervised 5 employees for ranges of positions within the restaurant
- Managed cash payments from customers, balanced and reconciled cash register, and distributed gratuities amongst staff
- Monitored inventory of food, alcohol, and other supplies, reporting on quantities, recording supplier expenses, and ensuring consistent levels of product to meet daily demand
- Maintained high levels of cleanliness, organization, and storage to ensure quality standards were achieved
- Handcrafted coffee-based beverages, ensuring appropriate conditions and exceptional taste for customers, and supported kitchen staff as needed with preparation of menu items
Bartender
Roma
10.2017 - 01.2018
- Served up to 200 customers per evening in a fast-paced, active work environment, with a friendly, consistent, and courteous approach
- Organized workspace, verified inventory levels and prepared garnishes prior to each shift
- Managed cash payments and gratuities from customers, and reconciled revenues at end of shift
- Prepared a variety of cocktails and drinks based on recipes and self-taught product knowledge
Education
Bachelor of Commerce - Commerce And Business Administration, International Business
Algonquin College
Ottawa, ON06-2026
Grade 12 - OSSD
St. Patrick's Adult School
Ottawa, ON06.2021
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Self-Motivated
- Equipment and Store Cleaning
- Hospitality and Professionalism
- Work Task Prioritization
- Cash Register Operation
- Employee training
- Workplace safety
- Espresso Machine Operation and Maintenance
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Shift Supervisor
Bridgehead Coffeehouse
12.2022 - Current
Bridgeheader
Bridgehead Coffeehouse
11.2021 - 12.2022
Bartender
Roma
10.2017 - 01.2018
Assistant Manager / Barista
El Café
12.2016 - 09.2018
Bachelor of Commerce - Commerce And Business Administration, International Business
Algonquin College
Grade 12 - OSSD
St. Patrick's Adult School
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