Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic
Martin Pospech

Martin Pospech

Middlewood NS,Canada

Summary

Experienced Solutions Engineer with a strong background in customer success, product development, and project management. Proven ability to build and maintain successful customer relationships, and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Basic military qualification course

Canadian Armed Forces
02.2025 - 05.2025

Solutions Engineer

Graybox Solutions
07.2023 - 02.2025
  • Troubleshot the Geotab GPS tracking system (SW, HW on TIER 2 level), designed custom Excel advanced reports, and set up API data feeds.
  • Maintained a customer action log in JIRA to identify issues through to resolution.
  • Configured customers' accounts, managed the onboarding process, and provided training and demos.
  • Represented the company at trade shows and conferences, and presented tech solutions.
  • Designed interactive dashboards and systematized reports with Power BI.

Technical Support Consultant

IDEXX Laboratories
01.2023 - 08.2023
  • Instructed on the use of the diagnostic analyzers.
  • Coordinated and assisted with equipment installations.
  • Troubleshot hardware technical issues, as well as software integration issues.
  • I ordered the lab consumables needed for test runs.
  • Established patterns to reoccurring issues and provided input to development teams.

Customer Success Manager

Work North America
11.2021 - 12.2022
  • Acted as the subject matter expert for the partners and the customers by educating and demonstrating the solutions on an ongoing basis.
  • Dealt with internal stakeholders in sales and marketing to develop strategic sales and business development plans for the assigned accounts, and execute.
  • Documented sales and marketing activity through Salesforce, and maintain and update it regularly.
  • Reviewed candidate inventories, contacted potential applicants to arrange interviews, and arranged transfers, redeployment, and placement of personnel.
  • Maintained a self-service knowledge base, and interactive chat.

Solutions Engineer

Geotab
06.2018 - 10.2021
  • Managed a group of accounts with a specific focus on managing all aspects of the account, conducting weekly or bi-weekly calls with the customer (Commonwealth of Kentucky, Mammoth - Canada, City of Toronto).
  • Collaborated with the manufacturing department, logistics of the product, orders, and shipping.
  • Assisted in developing, implementing, and maintaining Geotab products, tools, and solutions.
  • Utilized enhanced Excel functions, including pivot tables, graphs, and VLOOKUP functions.

Associate Specialist

Mastercard
08.2015 - 04.2017
  • Providing TIER 1 and 2 support for internal banking applications (Smart Data, InControl) via phone, email, and chat.
  • Build and maintain professional relationships with all customer stakeholders.
  • Overlooked the implementation projects; implementation of banking applications.
  • Mentored new team members, delegating the tickets to other team members globally.

Education

Diploma - Networking Administration

Institute of Technology Development
Vancouver, CA

Skills

  • SaaS
  • Salesforce, Zendesk
  • Power BI, API, JavaScript
  • Microsoft SQL Server
  • Problem solving
  • Analytical thinking
  • Training & Development
  • Account management
  • Effective communication
  • GPS tracking systems

Certification

CompTIA A+ Technician, CompTIA

Canadian Red Cross First Aid & CPR/AED level

Personal Information

Languages

English - fluent, Czech - native, French - basic

Timeline

Basic military qualification course

Canadian Armed Forces
02.2025 - 05.2025

Solutions Engineer

Graybox Solutions
07.2023 - 02.2025

Technical Support Consultant

IDEXX Laboratories
01.2023 - 08.2023

Customer Success Manager

Work North America
11.2021 - 12.2022

Solutions Engineer

Geotab
06.2018 - 10.2021

Associate Specialist

Mastercard
08.2015 - 04.2017

Diploma - Networking Administration

Institute of Technology Development
Martin Pospech