Martin Pospech
Middlewood NS,Canada
Summary
Experienced Solutions Engineer with a strong background in customer success, product development, and project management. Proven ability to build and maintain successful customer relationships, and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Basic military qualification course
Canadian Armed Forces
02.2025 - 05.2025
Solutions Engineer
Graybox Solutions
07.2023 - 02.2025
- Troubleshot the Geotab GPS tracking system (SW, HW on TIER 2 level), designed custom Excel advanced reports, and set up API data feeds.
- Maintained a customer action log in JIRA to identify issues through to resolution.
- Configured customers' accounts, managed the onboarding process, and provided training and demos.
- Represented the company at trade shows and conferences, and presented tech solutions.
- Designed interactive dashboards and systematized reports with Power BI.
Technical Support Consultant
IDEXX Laboratories
01.2023 - 08.2023
- Instructed on the use of the diagnostic analyzers.
- Coordinated and assisted with equipment installations.
- Troubleshot hardware technical issues, as well as software integration issues.
- I ordered the lab consumables needed for test runs.
- Established patterns to reoccurring issues and provided input to development teams.
Customer Success Manager
Work North America
11.2021 - 12.2022
- Acted as the subject matter expert for the partners and the customers by educating and demonstrating the solutions on an ongoing basis.
- Dealt with internal stakeholders in sales and marketing to develop strategic sales and business development plans for the assigned accounts, and execute.
- Documented sales and marketing activity through Salesforce, and maintain and update it regularly.
- Reviewed candidate inventories, contacted potential applicants to arrange interviews, and arranged transfers, redeployment, and placement of personnel.
- Maintained a self-service knowledge base, and interactive chat.
Solutions Engineer
Geotab
06.2018 - 10.2021
- Managed a group of accounts with a specific focus on managing all aspects of the account, conducting weekly or bi-weekly calls with the customer (Commonwealth of Kentucky, Mammoth - Canada, City of Toronto).
- Collaborated with the manufacturing department, logistics of the product, orders, and shipping.
- Assisted in developing, implementing, and maintaining Geotab products, tools, and solutions.
- Utilized enhanced Excel functions, including pivot tables, graphs, and VLOOKUP functions.
Associate Specialist
Mastercard
08.2015 - 04.2017
- Providing TIER 1 and 2 support for internal banking applications (Smart Data, InControl) via phone, email, and chat.
- Build and maintain professional relationships with all customer stakeholders.
- Overlooked the implementation projects; implementation of banking applications.
- Mentored new team members, delegating the tickets to other team members globally.
Education
Diploma - Networking Administration
Institute of Technology Development
Vancouver, CASkills
- SaaS
- Salesforce, Zendesk
- Power BI, API, JavaScript
- Microsoft SQL Server
- Problem solving
- Analytical thinking
- Training & Development
- Account management
- Effective communication
- GPS tracking systems
Certification
CompTIA A+ Technician, CompTIA
Canadian Red Cross First Aid & CPR/AED level
Personal Information
Languages
English - fluent, Czech - native, French - basic
Timeline
Basic military qualification course
Canadian Armed Forces
02.2025 - 05.2025
Solutions Engineer
Graybox Solutions
07.2023 - 02.2025
Technical Support Consultant
IDEXX Laboratories
01.2023 - 08.2023
Customer Success Manager
Work North America
11.2021 - 12.2022
Solutions Engineer
Geotab
06.2018 - 10.2021
Associate Specialist
Mastercard
08.2015 - 04.2017
Diploma - Networking Administration
Institute of Technology Development
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