Martin Phung
Toronto,Ontario
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Studied at the University of Toronto and will graduate with a Honours Bachelor of Arts with a major in philosophy, minors in political science and history in the fall convocation of 2024.
Overview
4
4
years of professional experience
Work History
General Manager
Tom’s Small Engines
04.2024 - Current
Responsible for the daily running of the business and setting policy on sales, advertising, and customer support.
- Developed and implemented strategies to increase sales and profitability. Increased sales by over 30% implementing a policy of issuing business cards and replacing ineffective advertisements.
- Increased profit margin by over 40% on lawn mower sales by more accurately pricing based on market rates and sales data.
- Discontinued unprofitable and time inefficient services.
Small Engine Repair Technician
Tom’s Small Engines
05.2020 - 04.2024
- Responsible for diagnosing issues with small engines through both testing and listening to the customer’s report
- Writing quotes and order lists for components
- Fixing small engines
Education
Bachelor of Arts - Social Sciences and Humanities
University of Toronto
Dr. Norman Bethune Collegiate Institute
Skills
- Operations Management
- Administrative Skills
- Strategic Planning
- Time Management
- Customer Relations
- Verbal and written communication
Timeline
General Manager
Tom’s Small Engines
04.2024 - Current
Small Engine Repair Technician
Tom’s Small Engines
05.2020 - 04.2024
Bachelor of Arts - Social Sciences and Humanities
University of Toronto
Dr. Norman Bethune Collegiate Institute