TECHNICAL SKILLS
Management
Coaching, liaison with Senior Management and Business Partners, project management, software implementation and team supervision experience, analysis of software development in Customer Service environment, ITIL and JAD session experience.
Operating Systems
UNIX, Linux, Microsoft Windows through most current Win7 platforms, Novell Netware, IBM OS 390, RIM/BLACKBERRY O/S, VX, Verix V VFI OS.
Applications &
Protocols
RIS System, TIVOLI, REMEDY, OpenNMS, ViaTIL system (Remedy variant), CITRIX, Siebel, ORACLE, MS RMS, mySQL, MS SQL 2005 Express, CICS, TIPS, Unix DMS, Unix Essentis, Virtual Network Computing (VNC) and uVNC/RFB, VFI proprietary apps with Payment applications, VOiP, GPRS, CDMA, SAP, PeopleSoft.
Desktop Software and Specialty Applications
Microsoft Back Office Suite, MS Office 2003/2010 Suite, Lotus Notes R5, MS Exchange 5 and 2000 Administration, Active Directory Admin., SMS, VPN Client software (Bell Nexxia & Shiva INET), Intellisync Clients, VPN/FTP Clients, Wireshark and other diagnostic software, Payment Apps (SoftPay, VXCi, ECRi, XPi, Nurit POS7).
Programming Languages & Tools
HTML, XML, CFML, JavaScript, JAVA, Visual Basic, knowledge of C and C++, SMS, ASP.NET, Dameware, CFML 5.0 and XML, PC Anywhere, SDLC, IBM's RUP concept, RDBMS, CICS, TSO ISPF, SQL, Dreamweaver, PGP, VeriFone proprietary development apps.
Hardware IBM an iMAC Desktops, AS/400, IBM/HP Servers, IBM Mainframe 390, slew of VFI/Nurit devices, MLTs, Hubs/Routers, Smart Phones.
Knowledge of Languages
And Soft Skills:
Fluent in English, French, Polish and Russian. Conversational Spanish with excellent telephone manners while providing exceptional interpersonal and time management skills. Strong organizer, active listener, concerned for team and quality Customer Service, good Team Leader.