MARTIN PALACIO
Winnipeg,MB
Summary
High-energy retail professional with industry expertise and leadership talents to contribute to business success. Effective in independently overseeing teams, merchandise and daily operational support needs. Background includes Department Manager work in high-volume establishment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DEPARTMENT MANAGER
North West Company
08.2024 - Current
- Developed and implemented daily, weekly, monthly operational plans for the Produce Department
- Monitored inventory levels of fresh produce, ensuring optimal stock levels were maintained
- Collaborated with other department managers to ensure efficient ordering processes and timely deliveries
- Supervised staff members in the Produce Department, providing guidance on customer service standards and procedures
- Established quality control systems to ensure all products met company standards
- Provided training to new staff members on proper handling techniques of produce items as well as customer service expectations
- Ensured that displays were properly stocked with attractive product presentations while adhering to merchandising guidelines
- Maintained cleanliness of work area by sweeping floors, cleaning shelves, disposing of trash bins regularly
- Resolved customer complaints or inquiries in a professional manner according to company policies
- Analyzed sales data from previous months to identify trends in purchasing behaviors
- Trained and coached new team members
GROCERY ASSOCIATE
Walmart Canada
07.2023 - 08.2024
- Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage
- Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy
- Maintained clean and organized store to avoid hazards and contaminants
- Monitored inventory levels and reported shortages to management
- Interpreted packing lists, pick lists and planograms to properly stock and merchandise products
- Practiced safety measures and prevented loss adhering to policies and procedures
- Examined merchandise to determine correct tags and labels used
- Minimized losses with proper stock rotation and tracking procedures
E-COMMERCE DEPARTMENT MANAGER
Real Canadian Superstore
11.2022 - 07.2023
- Interviewed and hired new employees to maintain service delivery standards
- Organized workflow, delegated tasks and monitored performance to achieve goals
- Maintained sales floor presence, greeted customers, answered questions and assisted with purchases
- Motivated team performance with hands-on leadership style
- Maximized employee performance with hands-on training and close mentoring
PRODUCE DEPARTMENT MANAGER
Real Canadian Superstore
07.2021 - 11.2022
- Promoted sales using diverse promotional strategies, including attractive displays and special discounts
- Drove sales through effective merchandising of fruits and vegetables
- Showed employees how to handle daily tasks, leading by example and demonstrating ethical behaviors
- Greeted customer entering department and offered assistance and product information
- Monitored department compliance with health department regulations
- Oversaw department workflow, task delegation and performance
- Controlled labor costs by streamlining workflows based on expected demands
BAKERY DEPARTMENT MANAGER
Walmart Canada
01.2020 - 07.2021
- Oversaw inventory management and collaborated with internal teams and external vendors to facilitate replenishment
- Verified proper temperature maintenance in display and storage cases and updated logs
- Adhered to and promoted food safety regulations and guidelines
- Oversaw employee training and staff management tasks
- Prepared custom-ordered bakery items using company recipes and preparation guidelines
RESTAURANT MANAGER
Wendy's Penticton
05.2018 - 01.2020
- Recruited, trained and developed top-quality service industry talent
- Worked with FOH and BOH staff to support superior service delivery
- Developed strong vendor rapport and negotiated favorable prices on quality food products
- Maintained compliance with health code and sanitation requirements
- Counted cash and receipts and completed bank deposits
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Controlled costs with effective supply management and monitoring of food use
- Investigated and resolved complaints regarding food quality, service and accommodations
STORE MANAGER
Tim Hortons
06.2017 - 05.2018
- Ensured compliance with safety regulations and company policies
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
RESTAURANT MANAGER
Carl's Jr
07.2016 - 05.2018
- Implemented effective marketing campaigns to increase revenue and improve brand awareness
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Conducted weekly team meetings to discuss performance issues and provide feedback
Education
Certificate In French Language Proficiency - French
Athabasca University
Athabasca, ABPharmacy Assistant Certificate - Pharmacy Assistant
George Brown College
Toronto, ON09.2025
5 Week French Language Immersion Program - French As Second Language
Université Laval
Québec, QC08.2024
TESOL Diploma - 250 Hr English As Second Language
Uni Prep
Los Angeles, CA12.2023
New Zealand Diploma in Business - Business Management
Waiariki Institute of Technology
Rotorua, Bay of Plenty02.2012
Skills
- Staff training
- Department supervision
- Schedule management
- Team development
- Customer service
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Native or Bilingual
Certification
- Standard First Aid Certificate
- Power Equipment Operation Certification
- Serving It Right
- Selling It Right
- Food Safe Certificate
- Food Microbiology
Timeline
DEPARTMENT MANAGER
North West Company
08.2024 - Current
GROCERY ASSOCIATE
Walmart Canada
07.2023 - 08.2024
E-COMMERCE DEPARTMENT MANAGER
Real Canadian Superstore
11.2022 - 07.2023
PRODUCE DEPARTMENT MANAGER
Real Canadian Superstore
07.2021 - 11.2022
BAKERY DEPARTMENT MANAGER
Walmart Canada
01.2020 - 07.2021
RESTAURANT MANAGER
Wendy's Penticton
05.2018 - 01.2020
STORE MANAGER
Tim Hortons
06.2017 - 05.2018
RESTAURANT MANAGER
Carl's Jr
07.2016 - 05.2018
Pharmacy Assistant Certificate - Pharmacy Assistant
George Brown College
5 Week French Language Immersion Program - French As Second Language
Université Laval
TESOL Diploma - 250 Hr English As Second Language
Uni Prep
New Zealand Diploma in Business - Business Management
Waiariki Institute of Technology
Certificate In French Language Proficiency - French
Athabasca University