Martin Newman
Moncton,NB
Summary
Versatile and results-driven professional with extensive experience at Intelcom and Habitat for Humanity, excelling in customer service and inventory management. Demonstrated ability to enhance team productivity and customer satisfaction through effective leadership and problem-solving skills. Proven track record in improving operational efficiency and implementing quality control measures, achieving a significant increase in customer retention.
Overview
15
15
years of professional experience
Work History
Lead Hand
Intelcom/dragonfly
03.2022 - Current
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Act as the Supervisor's right-hand person,communicating manpower needs and ensuring smooth operations.
- supervise truck unloading, ensuring team efficiency and adherence to safety protocols
Delivery Driver
Intelcom
02.2021 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Sorted, organized, and scanned parcels and envelopes for efficient delivery
Merchandise Coordinator
Habitat for Humanity
06.2017 - 11.2020
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
- Processed cash transactions, including opening and closing procedures
- Placed and maintained in-store signage to enhance customer experience
Inventory Specialist Supervisor
WIS International Inventory Service
11.2009 - 12.2016
- Championed sustainable practices within the inventory management department, including reducing waste and promoting recycling initiatives.
- Resolved inventory-related issues promptly, minimizing potential negative impacts on customer satisfaction or company profitability.
- Provided ongoing training for inventory staff members, enhancing their skills and knowledge for better performance on the job.
- Managed a team of inventory specialists, resulting in higher productivity levels and reduced turnover rates.
- Provided an elevated customer experience to cultivate a loyal clientele and expand the client base
Education
No Degree - Agricultural Business And Management
Nova Scotia Agricultural College
Truro, NS06-1994
Skills
- Customer service: Customer relationship management, conflict resolution, customer retention, active listening
- Supervision/management: Team leadership, motivation, performance management, training, delegation, scheduling
- Inventory management: Stock control, order fulfillment ,loss prevention, inventory controlsoftware ( if applicable )
- Communication: written and verbal communication, interpersonal skills, presentation skills
- Problem solving: critical thinking, decision making, analytical skills
- Time Management: prioritization , organization , multitasking
- Cash Handling: pos systems, reconciliation, cash management
Languages
English
Full Professional
Timeline
Lead Hand
Intelcom/dragonfly
03.2022 - Current
Delivery Driver
Intelcom
02.2021 - 05.2022
Merchandise Coordinator
Habitat for Humanity
06.2017 - 11.2020
Inventory Specialist Supervisor
WIS International Inventory Service
11.2009 - 12.2016
No Degree - Agricultural Business And Management
Nova Scotia Agricultural College
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