Summary
Work History
Education
Skills
Timeline
Certification
Work Availability
Overview

Martin Muchyn

Guelph,ON
The road to success and the road to failure are almost exactly the same.
Colin R. Davis

Summary

I'm a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Sales Associate

ZUMIEZ
Guelph, ON
12.2022 - Current
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Special Services Associate

Home Depot
Waterloo, ON
02.2021 - 09.2022
  • Oversaw operations of special service desk and enabled quick resolution of issues.
  • Coached, motivated and developed team of direct and indirect reports to achieve full potential and meet business objectives.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Communicated with customers about certain offerings, including policies, restrictions and refund policies.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed special service desk operations.
  • Worked different sections to provide optimal coverage and meet production goals.

Customer Service Representative

M&T Print
Waterloo, ON
01.2019 - 03.2020
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Technology Consultant

Staples
Waterloo, ON
07.2018 - 01.2019
  • Cross-trained as Copy Consultant and Team Lead roles in order to provide skilled support for customer-facing teams.
  • Assisted customers with completing timely and efficient sales transactions to guarantee high level of customer service.
  • Met with customers to establish needs, recommend products and offer services that aligned with individual desires and needs.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Audited team performance and compliance with Staples standards.

Education

High School Diploma -

GRCI, Kitchener
06.2015

Skills

  • Quick learner
  • Retail Sales Customer Service
  • Experience Team Lead
  • Microsoft Office proficient
  • Visual Merchandising
  • Comprehensive tech training
  • Excellent People Skills
  • Excellent communication abilities
  • Restocking Procedures
  • Staff Training
  • Sales Expertise
  • Staff Supervision

Timeline

Sales Associate - ZUMIEZ
12.2022 - Current
Special Services Associate - Home Depot
02.2021 - 09.2022
Customer Service Representative - M&T Print
01.2019 - 03.2020
Technology Consultant - Staples
07.2018 - 01.2019
GRCI - High School Diploma,

Certification

  • Smart Serve License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

7
7
years of professional experience
1
1
Certificate

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Martin Muchyn