Martin Laino
Nutritionist - Translator
Toronto,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
3
3
Languages
Work History
English Teacher
Self-employed
01.2008 - 04.2024
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Helped prepare students aiming to take Cambridge and IELTS examinations.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Tennis Roving/Line Umpire
Asociacion Argentina De Tenis
02.2015 - 02.2024
- Developed strong relationships with coaches and teams, promoting mutual respect and a positive atmosphere during games.
- Provided ongoing support to colleagues in the officiating community by sharing knowledge, resources, and experiences with fellow umpires.
- Expanded knowledge of rule changes and updates through regular participation in training seminars and workshops.
- Utilized excellent problem-solving skills to address disputes effectively and efficiently, ensuring a fair resolution for all parties involved.
- Enhanced player safety by monitoring game conditions and promptly addressing any hazards or issues that arose.
Customer Service Representative
TeleTech
08.2006 - 09.2007
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Ph.D. - Nutritional Science
Universidad De Buenos Aires
Buenos Aires 05.2001 -
Tertiary Education - Translation
Barker Advanced College
Buenos Aires 05.2001 -
Skills
Problem-solving skills
Merchandise Restocking
Product Knowledge
Customer inquiries
Product Recommendations
Cash Management
Customer Satisfaction
Reliability and punctuality
Customer Focus
Patience and composure
Customer Assistance
Customer Complaint Resolution
Timeline
Tennis Roving/Line Umpire
Asociacion Argentina De Tenis
02.2015 - 02.2024
English Teacher
Self-employed
01.2008 - 04.2024
Customer Service Representative
TeleTech
08.2006 - 09.2007
Ph.D. - Nutritional Science
Universidad De Buenos Aires
05.2001 -
Tertiary Education - Translation
Barker Advanced College
05.2001 -