Martin Konney
Halifax,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Data-driven reporting consultant with proven expertise in automating processes, ensuring tax compliance, and enhancing data validation. Skilled in generating actionable insights that drive business performance.
Overview
8
8
years of professional experience
Work History
Bilingual reporting consultant
ADP
Dartmouth, Nova Scotia
2024.10 - Current
- Analyzed complex datasets to identify trends and generate actionable insights for stakeholders.
- Created comprehensive dashboards to visualize key performance indicators for enhanced decision-making.
- Automated reporting processes to improve efficiency and reduce manual errors across departments.
- Monitored data quality to ensure accuracy and compliance with established reporting standards.
Bilingual financial service representative
ADP
Dartmouth, Nova Scotia
2024.01 - 2024.10
- Assisted customers with payroll inquiries and resolved issues promptly.
- Managed incoming calls from customers seeking assistance with their payroll or taxes.
- Helped clients in managing employees' pays efficiently.
Bilingual Customer Service Representative
Collabria Financial
Calgary, AB
2023.09 - 2024.01
- Interacted with customers to provide information and help with their bank accounts
- Helped customers make payments and explain how finances work
- Helped customers gain credit increases and decreases
- Helped customers managed their finances
Remote part time Customer Service Specialist
Univertax llc
Charlotte, USA
2019.03 - 2021.08
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Library Customer Service
Killam library
Halifax, Canada
2018.01 - 2019.03
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
Bachelor of Science - Computer Science
Dalhousie University
Halifax, NSSkills
- Data analysis
- Fluency in English and French
- Data validation
- Business analysis
- Tax compliance
- Payroll administration
- Fraud detection
- Performance metrics tracking
- SQL proficiency
Timeline
Bilingual reporting consultant
ADP
2024.10 - Current
Bilingual financial service representative
ADP
2024.01 - 2024.10
Bilingual Customer Service Representative
Collabria Financial
2023.09 - 2024.01
Remote part time Customer Service Specialist
Univertax llc
2019.03 - 2021.08
Library Customer Service
Killam library
2018.01 - 2019.03
Bachelor of Science - Computer Science
Dalhousie University