Martin Kelly
Winnetka
Summary
Quality-focused professional in quality assurance and safety management. Implemented quality control measures that improved operational efficiency and ensured regulatory compliance. Strong communicator and problem solver, enhancing team performance and driving operational success.
Overview
48
48
years of professional experience
Work History
Fleet & Quality Coontroller
Schumacher Cargo Logistics
Gardena
04.2017 - 12.2025
- Implemented quality control measures that improved operational efficiency across processes.
- Trained new staff on quality assurance protocols and safety guidelines to ensure compliance and readiness.
- Ensured all employees followed safety guidelines when operating machinery or performing tasks associated with quality control activities.
- Monitored and upheld safe operating procedures and clean area mandates, ensuring compliance with regulatory requirements.
- Inspected cargo for compliance with quality standards and regulations.
Warehouse Manager
Schumacher Cargo Logistics
Gardena
04.2011 - 05.2016
- Managed daily warehouse operations to ensure efficient workflow.
- Oversaw inventory management using advanced tracking systems.
- Implemented process improvements to enhance operational efficiency.
- Maintained accurate records of inventory and shipments.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Trained staff on safety procedures and best practices to ensure compliance and reduce workplace incidents.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Negotiated contracts with suppliers for material procurement needs.
- Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Supported recruitment, hiring, onboarding, and management of warehouse personnel to strengthen team capabilities.
- Monitored staff performance and identified areas for improvement.
- Built and maintained strong relations with customers, vendors, and transport companies to enhance service delivery.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
Operations/Sales Manger West Coast
Aer Lingus
Los Angeles
04.1999 - 12.2010
- Cultivated client relationships, enhancing satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and maintained relationships with key clients, ensuring retention of existing customer base.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Compiled and delivered monthly sales performance reports to management, highlighting trends and insights.
Duty Manger
Aer Lingus
Jamaica
01.1990 - 04.1999
- Coordinated staff schedules to optimize resource allocation and workflow efficiency.
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained new team members on operational procedures and customer service to enhance team performance.
- Resolved customer complaints with effective solutions, ensuring high service quality and customer satisfaction.
- Collaborated with management to implement new policies and procedures effectively.
- Conducted regular safety inspections to maintain a secure working environment for staff.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and a knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created a positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Handled employee problems in the absence of the general manager.
- Collaborated with upper management to improve productivity of operations.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Developed and implemented strategies to enhance customer service, directly improving guest experiences.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Ensured adherence to health and safety regulations throughout the premises.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Liaised with other departments to ensure seamless operations across the organization.
- Organized employee appraisals and provided feedback.
- Complied with company policies, objectives and communication goals.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cargo Agent
AerLingus
Jamaica
03.1978 - 03.1990
- Coordinated cargo loading and unloading operations for timely aircraft departures.
- Ensured compliance with safety regulations during cargo handling procedures.
- Liaised with customs officials to expedite clearance processes and minimize delays.
- Managed documentation for incoming and outgoing shipments to ensure accuracy and compliance.
- Utilized tracking systems to monitor cargo movement and status updates.
- Communicated with ground staff to optimize cargo delivery schedules.
- Inspected cargo for damage and verified shipment contents accurately.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Created labels that accurately identified packages by content type, origin and destination locations.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Organized freight by destination requirements and coordinated timelines for timely deliveries.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Retrieved stored items and traced lost shipments.
- Processed payments from customers for shipping services rendered.
- Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
- Investigated discrepancies between actual cargo received and shipped versus expected amounts.
- Directed cargo loading to monitor even distribution of weight.
- Checked import and export documentation to determine cargo contents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Education
High School Diploma -
Ballyfin College
Ireland07-1975
Skills
- Fleet management
- Quality assurance
- Regulatory compliance
- Safety management
- Process improvement
- Operational efficiency
- Documentation control
- Corrective action
- Client relationship management
- Team leadership
- Problem solving
- Time management
- Effective communication
- Teamwork and collaboration
- Communication skills
Timeline
Fleet & Quality Coontroller
Schumacher Cargo Logistics
04.2017 - 12.2025
Warehouse Manager
Schumacher Cargo Logistics
04.2011 - 05.2016
Operations/Sales Manger West Coast
Aer Lingus
04.1999 - 12.2010
Duty Manger
Aer Lingus
01.1990 - 04.1999
Cargo Agent
AerLingus
03.1978 - 03.1990
High School Diploma -
Ballyfin College