MARTIN JOSEPH
Kamloops,British Columbia
Summary
To build a career in an organization where I could utilize my knowledge, experience, and skills to attain the organization’s objectives and develop and enhance myself professionally.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Warehouse Lead
Wesbell Logistics
Kamloops, BC
12.2022 - 09.2024
- Leadership & Team Management: Led a team of 15 warehouse associates and drivers, coordinating daily operations to ensure smooth workflows and timely product deliveries. Provided training, mentorship, and performance feedback to enhance team efficiency and morale.
- Process Optimization: Identified and implemented process improvements, reducing order processing time by 15% and increasing overall warehouse operations. Introduced lean practices and created streamlined workflows, minimizing waste and boosting throughput.
- Inventory Management: Managed inventory levels, conducted regular stock audits, and collaborated with the supply chain team to ensure accurate stock replenishments. Decreased inventory discrepancies by 25% through the implementation of better tracking systems, and a more structured stock rotation process.
- Safety and Compliance: Ensured compliance with all safety regulations and OSHA guidelines, conducting regular safety training for team members. Spearheaded initiatives that reduced workplace accidents by 30% over two years, fostering a safe and productive environment.
- Logistics Coordination: Oversaw inbound and outbound shipments, working closely with connecting warehouses, contractors, dispatchers and the transportation team to meet tight deadlines. Played a key role in improving delivery accuracy, achieving a 99% on-time delivery rate.
- Problem Solving & Conflict Resolution: Actively resolved operational bottlenecks and addressed team concerns, maintaining a positive and efficient work environment. Worked with HR to resolve any personnel issues, ensuring a harmonious, and productive team culture.
- Performance Metrics & Reporting: Monitored key performance indicators (KPIs), such as order accuracy, shipping times, and warehouse productivity, providing regular performance reports to senior management. Used data insights to drive decisions for continuous improvement.
Store Associate
7 Eleven
Kamloops, British Columbia
09.2022 - 12.2022
- Deliver exceptional customer service by assisting shoppers, addressing inquiries, and providing product recommendations.
- Process transactions efficiently using POS systems, maintaining a 99% accuracy rate in handling cash, credit, and digital payments.
- Stock and organize merchandise, ensuring shelves remain fully stocked, and visually appealing.
- Train and mentor new employees, improving onboarding efficiency.
Assistant Manager
American Express
New Delhi, India
- Customer Relationship: Customer engagement post-sales regarding product services and benefits.
- Card sales: Major responsibility in card sales to premium customers.
- Pre-Sales Management: Educating the prospective customers about American Express as a brand and its benefits.
- Brand Representation - Representing American Express in a public forum with the aim of gaining more premium customers and exposure.
- Target Achievements: Target completion as per the team, territory, and organization.
- Self Lead Generation: Lead generation through own contacts and market experience, selection of the best premium customers who can carry the brand value further.
Assistant Manager
Sorting Hat/Unacademy
Bangalore, India
- Educator Onboarding: Sourcing and selection of educators for the Unacademy teaching platform.
- Category Incharge - Complete responsibility for the South India Territory.
- Higher Performer Team: Currently part of the high performers team within one month due to the quick lead generation of top-end educators, as well as the conversion of the same leads into onboarding.
- Lead Generation: Creation of leads through YouTube research and analysis to get details of educators to onboard them onto the Unacademy platform.
- Sales and HR: This role requires flexibility and excellence in sales, as well as in HR, in terms of lead generation, sourcing, content research, and onboarding skills.
Education
Post Baccalaureate Diploma - International Business
THOMPSON RIVERS UNIVERSITY
Kamloops, BC12-2024
Masters In Business Administration - Marketing
CHRIST UNIVERSITY
Bangalore, India06-2017
Skills
- Process optimization
- Inventory management
- Logistics coordination
- Performance metrics
- Safety compliance
- Customer service
Certification
- Forklift operating license
- Electronic Pallet-jack operating license
References
- Anet C. Abraham, Office Manager, VisionQuest, (604)-616-1412
- Leo Luise, Manager, Sherwin Williams, (250)-852-3384
- Jestin K. Baby, Supervisor, Wesbell Logistics, (236)-313-1993
Timeline
Warehouse Lead
Wesbell Logistics
12.2022 - 09.2024
Store Associate
7 Eleven
09.2022 - 12.2022
Assistant Manager
American Express
Assistant Manager
Sorting Hat/Unacademy
Post Baccalaureate Diploma - International Business
THOMPSON RIVERS UNIVERSITY
Masters In Business Administration - Marketing
CHRIST UNIVERSITY
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