Martin Jeffers
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
14
14
years of professional experience
Work History
Director of Product Engineering
Deloitte Digital
05.2022 - Current
- Lead the Sales, Solutioning, Contracting and Delivery of net new Product Development, which has resulted in $70+million of revenue for Deloitte during my tenure.
- Manage a geographically diverse and multi-disciplinary team of direct & indirect reports - including managers, technical leads, delivery managers and designers.
- Direct key accounts, collaborating with internal teams and client stakeholders to ensure on-time delivery of technical solutions and opening new engagement opportunities
- Working with prospective clients to understand product requirements, craft detailed estimates, and build appropriate staffing and production plans
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Senior Director of Professional Services & Solutions Engineering
Lunchbox
04.2021 - 05.2022
- Stood up Solutions and Sales Engineering practices from zero to 18
- Led an incredible 70+ team for customer-facing operational divisions, including onboarding, solutions & sales engineering, training, and 24x7 application support and monitoring
- Increased onboarding velocity by 210% by optimizing processes, client contracts and cross-training the team
- Improved customer satisfaction (CSAT) ratings and net promoter scores (NPS) by 42%
- Stood up outsourced support operations in Manila, Philippines, and Cape Town, South Africa, and expanded service hours coverage yielding improved customer satisfaction and profit
- Collaborated with executive peers and management teams to create improvements in bug processing reporting and resolution by 75% in under 30 days
- Developed strategic partnerships and key client contacts with the company's largest clients, acting as executive Point of Contact for escalation of problem resolution to ensure profitability, successful project completion, and customer satisfaction
- Charged with leading impactful transformation, improving customer satisfaction and loyalty as we strived to become the leader in restaurant SaaS technology
Manager, Solutions Engineering
TWG, a Deloitte business
04.2019 - 04.2021
- Led the solution, pricing, technical approach - language, frameworks, cloud platform, and production mapping of the majority of new business for TWG.
- Collaborated with sales and department heads to help shape the work our teams do and position TWG as an experienced partner
- Ensured we're bringing in and keeping the right work for TWG, and make sure we identify the right opportunities to focus on growing
- Created a framework to tackle the solution and estimation of large-scale delivery projects
- Became a technical partner for our clients to help guide and educate them through their digital transformation
- Guided TWG's technical roadmap to include no-code and low-code tools, for better speed to market
Senior Technical Advisor
Inkblot Therapy
03.2017 - 03.2021
- Company Overview: Inkblot was Acquired by Green Shield Canada March 2021
- Mentored junior engineering staff
- Aided in the search and hiring of early staff members
- Directed early technology conversations and architecture
- Inkblot was Acquired by Green Shield Canada March 2021
Lead Educator, Mobile Development
BrainStation
08.2017 - 04.2020
- Instructing the part-time mobile development course at BrainStation
- Ran 12 week semesters, with classes of 20+ students
- Created course content
Solutions Lead
TribalScale
04.2018 - 05.2019
- Stood up Tribalscales Solution Engineering practice.
- Solutioned $20million in new business for Tribalscale
- Created Tools to aid in the solutioning, planning, and costing of new business
- Educated clients on the importance of human-centric design and modern technology practices
- Worked with department heads to uncover clients' business and user needs to present the correct solutioning to their problem
- Ran workshops on Mobile development and GIT practices to upskill junior staff members
- Oversaw Tribalscales Intern program
Co-Founder & Director of Engineering
COTI Group
05.2017 - 04.2018
- Company Overview: https://play.google.com/store/apps/details?id=com.coti.cotipay
- Built and recruited the first mobile engineering team to take on the COTI project
- Oversaw the development of the mobile-first COTI exchange
- Managed the Engineering, Product and Design teams
- Overseeing the quality of our work
- Defining our technology roadmap
- Stakeholder management
- Https://play.google.com/store/apps/details?id=com.coti.cotipay
Senior Mobile Engineer
Kinetic Commerce
09.2016 - 08.2017
- Developed native Android and iOS SDKs to build out white-labeled apps
- Introducing new features and performing maintenance on large existing code bases across iPhone, iPad, and OSX apps
Mobile Development Lead
Showoff.ie
09.2014 - 09.2016
- Introduced an Agile-based development model with daily Stand up, Sprint planning, and retrospective meeting
- Introduced Architectural design patterns to increase code quality and speed to market for our mobile team
- Worked with execs to secure sales and gain customer confidence
- Developed mobile libraries to reduce build time across the mobile team, allowing more time to focus on what makes the product unique
- Work closely with stakeholders, designers, and other engineers to build new features and improvements
- Solve challenges in architecture, security, performance, scalability, personalization, optimization, payments, and more
- Leverage the latest mobile development trends and technology to ensure our apps are of the highest possible quality
- Delivered complex iOS and Android applications throughout the food, agriculture, and financial verticals
Software Engineer
Fidelity Investments
06.2011 - 07.2013
- Converted key applications from Flash to early HTM5 technologies
- Ran workshops introducing Angular to the broader Web team
Education
Bachelor of Science - Computer Science
Dublin City University
Dublin, IrelandSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Project management
- Team management
- Business planning
Languages
English
Native or Bilingual
Timeline
Director of Product Engineering
Deloitte Digital
05.2022 - Current
Senior Director of Professional Services & Solutions Engineering
Lunchbox
04.2021 - 05.2022
Manager, Solutions Engineering
TWG, a Deloitte business
04.2019 - 04.2021
Solutions Lead
TribalScale
04.2018 - 05.2019
Lead Educator, Mobile Development
BrainStation
08.2017 - 04.2020
Co-Founder & Director of Engineering
COTI Group
05.2017 - 04.2018
Senior Technical Advisor
Inkblot Therapy
03.2017 - 03.2021
Senior Mobile Engineer
Kinetic Commerce
09.2016 - 08.2017
Mobile Development Lead
Showoff.ie
09.2014 - 09.2016
Software Engineer
Fidelity Investments
06.2011 - 07.2013
Bachelor of Science - Computer Science
Dublin City University
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