Martin Hoelscher
San Pedro
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Red Apple Air
02.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
Team Member
Target
12.2018 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
Temp Worker
Select Staffing Agency
09.2018 - 12.2018
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Education
Industrial Automation Technology - Industrial Automation
Southern California Institute of Technology
Anaheim, CA06-2023
EPA 608 - Air Conditioning And Refrigeration
UEI College
Gardena, CA07-2020
No Degree - General Education
Harbor Community College
Wilmington, CANo Degree - Marine Engineer Technology
California State University Maritime Academy
Vallejo, CASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Professional and courteous
- Analytical thinking
- Electrical systems
- HVAC systems
Certification
- EPA 608 Universal
- 3G & 4G Unlimited welding
- NCI Refrigeration-Side Performance
- OSHA 10 General Industry
- NATE Certified Air Conditioning Service and Installation
- NATE Certified Gas Heating Service and Installation
Timeline
Service Technician
Red Apple Air
02.2020 - Current
Team Member
Target
12.2018 - 02.2020
Temp Worker
Select Staffing Agency
09.2018 - 12.2018
Industrial Automation Technology - Industrial Automation
Southern California Institute of Technology
EPA 608 - Air Conditioning And Refrigeration
UEI College
No Degree - General Education
Harbor Community College
No Degree - Marine Engineer Technology
California State University Maritime Academy
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