Martin Hernandez

Achieved accurate review of examination content, effectively determining candidate eligibility for application outcomes. Delivered comprehensive justifications for candidates not meeting minimum requirements, enhancing appeal processes with DHR representatives. Streamlined the promotability appraisal process, ensuring timely coordination of signatures and resolution of appeals. Executed in-depth research and analysis of candidate applications, confirming all certifications, licenses, and educational qualifications. Produced detailed job analyses in collaboration with subject matter experts and hiring managers, ensuring alignment with civil service guidelines.

Reviews examination contents, including the acceptance or rejection of applications premised on the minimum requirements and eligibility of the candidate. -Prepared justifications for those who did not meet the standard of meeting the minimum requirements, which may include correspondence with the DHR Appeals Representative, providing the necessary documentation to assist with a resolution for those opting to appeal their status. - Assists with the Appraisal of Promotability (AP) process, coordinating signatures and complying with any subsequent appeals. Coordinates written tests for the Environmental Health Bureaus, from scheduling candidates in NeoGov to providing all necessary documentation and proctoring in-person tests with selected candidates. Coordinates subsequent structured virtual interviews on Microsoft Teams, schedules candidates, and provides consent forms and all necessary documentation in Neogov. - Provide instructions and orientation for the structured virtual interviews, coordinating with Environmental Health Liaisons to select a two-panel interview team, conveying the importance of compliance and integrity when executing a fair and unbiased interview session. - Helps analyze and make recommendations for increasing the efficiency and structure of the written tests and subsequent scoring, scheduling, and communication between Programs and the Unit. - Make recommendations to eliminate redundancies and help create a central location for better overall communication using our Share Drive. I also suggested using Teams messaging for group projects to help mitigate confusion and duplications. - Creates job bulletins and confers with Management on specific modifications in language and makes recommendations, if any. - As a member of the Recruitment Team, I am assigned to attend various job fairs, schools, and other social community events. - Evaluated and made suggestions on how to engage more effectively and to help maximize our outreach by expanding our scope and providing more avenues for talent to inquire about a career with us.

-Onboarding new employees, transfers, rehires, 120-day retirees, and intra-departmental promotions. -Ensured all required documentation was adequately signed and dated, and legal identification/documentation was in line with requirements and processed. -Provided orientation for new hires or candidates who have changed benefit plans, explaining the nuances of each plan. - Administratively reassign or change work item positions for employees that must align with budgetary vacancies and other coordinated organizational chart maneuvering. - Analyzed and made recommendations for increasing efficiencies in the pre-onboarding and onboarding processes and to help develop protocols to deliver more of a coordinated effort. - Frequently researched and calculated salary and step placement for candidates, using various criteria to assign the correct status. - Processed and submitted vetting documentation for contingency hiring purposes. - Conduct pre-employment fingerprint live-scan and submit the required documentation to the Department of Justice and Federal Bureau of Investigation to contribute in the vetting process. - Generate reports for various tracking, including probationary, onboarding, and work item control purposes. - Create Department identification badges for employees. - Provide information for any inquiries needed regarding employee benefits. - Respond to all salary inquiries. - Provide troubleshooting solutions for a variety of department software programs. - Experience in various Departmental/Data Management software, including eHR, ePAR, E-Verify, MSRS, PNET, MPS, and NeoGov.

•Administrative Support Unit/ Performance Net Coordinator: The Performance Net (PNET) effectively and efficiently administers employee performance evaluations online. As the PNET Coordinator, I ensured accuracy and quality assurance regarding evaluations submitted correctly and with the appropriate template, in terms of the item work plan and type of assessment, and that all parties have signed accordingly. Working independently, I create work plan templates and update any necessary workflow assignments, such as the correct Rater, Reviewer, and Dept. Head. To achieve these updates, I use the Manager Profile System (MPS) to set the workflow per the correctly requested MPS submitted forms. To effectively monitor and create timely work plans, I generate PNET reports and work with the department Liaisons and Supervisors, assisting them with any personnel updates, technical use, and evaluation standards in accordance with County policy. I continuously analyze and offer input in creating a more efficient and user-friendly protocol with MARS, Manage Profile System and Performance Net, such as creating mileage certification forms and calendars, revising request documents to ensure accurate workflows and generating/tracking performance evaluation reports to help achieve a more timely submission, respectively. I was given various responsibilities and trained on all system software and functions pertinent to departmental oversight and quality assurance/customer service. Such duties include processing unit code access and onboarding (UDOC/HRDOC), requesting new unit code protocol, security roles access, Outside Employment Forms (OEF), Management Profile Systems, Performance Net monitoring and performance evaluation template creation, involvement with complex system instructions and manual creations, and offering input on best practices with MARS, MPS, and Performance Net. Daily troubleshooting skills, in all departmental areas within Administration Support/Operations, to find solutions to simple and more involved inquiries, even receiving assistance requests from outside of the Department of Pubic Health, as I have experience with MARS since almost inception. In addition, I was involved with Charitable Givings and March of Dimes campaigns, where I've created strong relationships with local vendors and businesses to help ensure a strong effort and provide incentives throughout DPH.

The Mileage Authorization and Reimbursement System (MARS) is a highly specialized program that ensures proper certification and timely reimbursement for those driving during Los Angeles County Department of Public Health time. This includes answering questions via email/phone explaining mileage policy and procedures, providing over the phone training and troubleshooting for MARS, assigning Permittee/Approver relationships for processing mileage reimbursement, Approver & Secondary Approver assignment/revocation, assisting Administrative Liaisons /MARS Administrators with their respective department Permittees by answering questions about the system, ensuring Permittees are mileage certified and paid in a timely manner, assisting Permittees with payment issues and mileage reimbursement accuracy, conducting mileage certification inquiries and driver’s license status updates, disseminating and informing departmental Liaisons and Permittees of expired and/or imminent expiration dates in order for Permittees to stay in compliance with Departmental policy, issuing out Receipt of Mileage manuals for verification that Permittees and Supervisors acknowledge DPH Mileage Reimbursement Policy, Assisting Permittees and Liaisons with headquarters changes and when to effectively enter mileage claims upon doing so, Checking all documentation for validity and live signatures, so it to be in compliance with legal requirements and in adherence to DPH policy. • eHR Processes: Types and processes Mileage Certifications, Driver’s License Updates, Comprises reports for Divisional inquiries concerning total miles driven, number of Mileage Permittees, and driving trends, Change in Headquarters Forms, (PAYM) check disbursement troubleshooting, (TADJ) pending mileage claims processing, Address Changes, New Vehicle Updates, Performance Evaluation Rating, and AOU’s. •Comprehensive Review & Support: Works with the Auditor Controller Office, Administration Liaisons, PH Finance, PH Executive Office, MARS Technical Support & PH Corrections, to address and resolve technical issues concerning policy& procedures according to County DPH Policy. •Paper Mileage Claims: Review and adjust all claims to ensure requests for mileage reimbursement on each trip are reported and paid correctly. Also, ensures the same claims were not entered into MARS. •Will often interact and confer with other Division Staff to corroborate personnel staff consultation •Vehicle Placards: Coordinates new and renewed parking placard requests processed by LADOT. •Assists DPH eCaps Time Collection Coordinator with duties •Attends HR meetings such as The Volunteer Program and STARs! Honorary Awards, & other fundraising activities. •Conducts quarterly MARS Tutorial Training & Refresher Courses for Mileage Permittees in DPH and assist with employee orientation. Conducts periodic mileage audits, ensuring the integrity and validity of submitted claims. •Given supply order duties for all DPH-HR. • Crossed-trained in the Examinations & Recruitment Unit with processes, including participation in DPH Job Fairs.

Oversaw integration of diverse healthcare software to enhance facility efficiency. Collaborated with physicians to optimize referral documentation standards. Facilitated patient completion of government assistance paperwork, ensuring timely access to x-rays and lab results. Led efforts in referral management and billing coding expertise. Implemented systematic filing of patient records for efficient physician retrieval. Cultivated a professional and respectful working environment among physicians and staff.