Martin Greenawalt
Tell Tail Veterinary Urgent Care
San Diego
1
Certification
12
years of professional experience
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Work History
Front Desk Coordinator
1 Year 11 Months- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Assisted in streamlining appointment scheduling process to enhance patient flow and reduce wait times.
- Maintained accurate records of customer interactions and transactions using practice management software for tracking purposes.
- Coordinated scheduling for multiple departments.
Customer Service Representative
10 Years- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Completes client financial transactions using multiple forms of payment.
- Presents discharges and medications.
Education
Certification - Veterinary Assistant
Skills
Schedule management
Account Management
Administrative skills
Visitor check-in skills
Customer Relations
Problem-Solving Ability
Office Equipment Proficiency
Multi-Line Phone Talent
Critical Thinking
Conflict Resolution
Customer Consulting
Certification
- Veterinary Assistant
- Certified Nursing Assistant
Timeline
Front Desk Coordinator
Tell Tail Veterinary Urgent Care
11.2024 - CurrentRead More
Customer Service Representative
Pet Emergency and Specialty Center
11.2014 - 11.2024Read More
Grossmont Health and Occupations Center
Certification from Veterinary Assistant
Read More