Martin Gallamos
Surrey
Summary
Dynamic digital customer care associate dedicated to efficiently addressing a wide range of customer support issues for high-revenue clients through timely and professional email communication. Committed to fostering a positive and productive work environment by collaborating with team members, setting clear objectives, and striving for collective success. Eager to leverage expertise in customer service, problem-solving, and effective communication to contribute to organizational success while pursuing ongoing professional growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Digital Customer Care Associate
FedEx Express Canada
07.2010 - Current
- Duties include providing urgent support via e-mail and inbound calls to high volume clients which involve the opening of new customer accounts, providing shipping rates, scheduling pickups, opening investigations for problem shipments, providing excellent customer service.
Merchandising
BestBuy Canada
01.2009 - 01.2010
- Duties include assembling various electronics and merchandise for in-store display. Other duties involved re-stocking product, assisting and training new team members.
Quality Assurance
FedEx Ground
01.2007 - 01.2009
- Responsibilities include resolving issues with undeliverable packages by contacting customers for further instructions. Reported damaged products and workplace incidents to supervisors for review. General warehouse duties and labour.
Stocker
Costco
01.2006 - 01.2007
- Duties include organizing, assembling, and displaying various merchandise prior to store opening hours. Other duties involved re-stocking product, assisting and training new team members.
Line cook
Little Caesars Pizza
01.2005 - 01.2006
- Duties involved preparation of pizza dough, assembling pizza, and equipment maintenance. General kitchen duties.
Education
Diploma - Business Management program
Kwantlen Polytechnic University
Richmond, BC01.2009
Business Administration Diploma -
Humber College
Toronto, ONCertified Customs Specialist - Designate program
Canadian Society of Customs Brokers (CSCB)
01.2024
High School Diploma - undefined
Our Lady of Mount Carmel Secondary School
Mississauga, ON01.2004
Skills
- Proficient in English, understand Tagalog
- Strong verbal and written communication skills
- Active customer support, time management
- Proficient with Microsoft Office, Word, Excel, Salesforce
- Complaint handling, feedback collection, payment processing
- Call center experience handling both inbound and outbound calls, phone etiquette, focus on first call resolution
- Dispute resolution, customer education
- Inbound and outbound e-mail correspondence, ability to type 48 WPM
- Empathy and patience, active lis
- Adaptability and flexibility, decision-making
- Verbal and written communication
- Punctuality and reliability
- Teamwork and collaboration, Problem-solving skills
- Customer service excellence, understanding customer needs
- Issue and Complaint Resolution
Certification
- Certified Customs Specialist Designation with Canadian Society of Customs Brokers (CSCB)
- Post-secondary Diploma in Business Management with Kwantlen Polytechnic University
- Class 5 BC Driver’s License
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Digital Customer Care Associate
FedEx Express Canada
07.2010 - Current
Merchandising
BestBuy Canada
01.2009 - 01.2010
Quality Assurance
FedEx Ground
01.2007 - 01.2009
Stocker
Costco
01.2006 - 01.2007
Line cook
Little Caesars Pizza
01.2005 - 01.2006
Certified Customs Specialist - Designate program
Canadian Society of Customs Brokers (CSCB)
High School Diploma - undefined
Our Lady of Mount Carmel Secondary School
Diploma - Business Management program
Kwantlen Polytechnic University
Business Administration Diploma -
Humber College