MARTIN FORTIER
Montreal,Canada
Summary
Professional with solid background in electronics technology, adept at troubleshooting, repairing, and maintaining electronic systems. Strong focus on team collaboration and achieving results. Known for adaptability to changing needs and reliability. Skilled in circuit analysis, soldering, and using diagnostic tools. Recognized for problem-solving abilities and effective communication.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Level III Electronic Technician
Moneris
08.2024 - Current
- Diagnose and repair complex faults in P.O.S. terminals at the component level, both with and without schematics - Execute high-precision SMD soldering and desoldering using hot air rework stations and fine-pitch tools
- Perform board-level analysis including signal tracing, voltage testing, and component isolation
Airline Self-Serve Check-In Kiosks SME
IBM / Kyndryl
01.1999 - 06.2023
- Provided expert guidance to field technicians resolving kiosk hardware issues
- Diagnosed and repaired kiosk components including printers, scanners, and card readers
- Supported product rollouts and collaborated with cross-functional teams to ensure seamless deployment
- Authored technical documentation and contributed to root cause analysis
Hardware Repair Technician – Service & Support
Kyndryl / IBM
06.1997 - 06.2023
- Performed diagnostics and repair of malfunctioning hardware across multiple platforms
- Conducted preventive maintenance and calibration of electrical and mechanical systems
- Interpreted schematics and technical manuals for system-level troubleshooting
- Mentored junior technicians and developed procedural documentation to improve service efficiency
- Applied advanced repair techniques to restore functionality in mission-critical systems
International Support – Air Canada
IBM
09.2010 - 12.2012
- Provided remote hardware support for Air Canada’s global operations
- Guided third-party technicians through diagnostic and repair procedures
- Maintained detailed records in ticketing systems and ensured SLA compliance
Hardware Specialist – Air Canada Project
IBM
01.2010 - 08.2010
- Led hardware integration for Air Canada’s 2D barcode boarding pass initiative
- Selected and configured barcode scanners based on environmental and operational requirements
- Developed a proprietary barcode analysis tool to validate Structured Data Messages
- Conducted scenario-based testing to optimize barcode placement and readability
- Applied deep knowledge of IATA’s AEA PECTAB standards to ensure compliance
Education
Electronics - Telecommunications Option
College De Sherbrooke
Sherbrooke, QC05.1997
Skills
- Component-level fault isolation expertise
- POS systems: Deep hardware expertise on Ingenico AXIUM and Verifone UX POS families — including board-level diagnostics, secure boot circuitry, EMV kernel hardware interfaces, firmware flashing procedures, and PCI-compliant servicing (software architecture proprietary to manufacturers)
- Thermal printing systems: Theory, diagnostics, and mechanical repair
- Barcode technologies: Configuration, decoding, and scanner integration (2D/3D, AEA PECTAB standards)
- Card reader systems: Magnetic stripe and EMV chip reader repair, encryption handling
- Kiosk platforms: Airline self-serve systems (Embross, IBM), printer and scanner integration
- SMD soldering/desoldering: Precision rework using hot air stations and fine-pitch tools
- Schematics interpretation: Board-level analysis, signal tracing, voltage testing
- Firmware & system integration: POS terminal calibration, secure OS flashing, and hardware-software alignment
- End-user support: Multi-platform hardware troubleshooting and service coordination
Certification
- Ingenico Manufacturer Certification – AXIUM POS Family, January 2025
- Completed hands-on training and certification on the AXIUM line of smart terminals
- Covered advanced diagnostics, firmware deployment, secure boot processes, and PCI-compliant hardware servicing
- COMPTIA A+ Certification – Self-Study
- First Aid in the Workplace – CNESST Training Session #365527
- AED, CPR, anaphylaxis response, emergency coordination
- IBM In-House Education – Montréal, QC
- Professional Development Studies
Awards
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Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Level III Electronic Technician
Moneris
08.2024 - Current
International Support – Air Canada
IBM
09.2010 - 12.2012
Hardware Specialist – Air Canada Project
IBM
01.2010 - 08.2010
Airline Self-Serve Check-In Kiosks SME
IBM / Kyndryl
01.1999 - 06.2023
Hardware Repair Technician – Service & Support
Kyndryl / IBM
06.1997 - 06.2023
Electronics - Telecommunications Option
College De Sherbrooke
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