Martin De La Cruz- Alvarado
Ontario
Summary
Dynamic professional with extensive experience at KEYS non-profit, excelling in housing navigation and policy writing. Proven track record in case management and community outreach, successfully securing stable housing for clients. Adept at risk mitigation and fostering client relationships, driving impactful program improvements and enhancing service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Service Coordinator
KEYS non-profit
San Bernardino
05.2024 - Current
- Monitoring Housing inventory, risk mitigation claims
- Managing the rent PILOT system for COC and HSP rents
- Reviewing housing agreements (HSAA) and unit inspections
- Case managing a case load of 12-15 clients
- Provide housing navigation, transition services, and tenancy support, to secure and maintain stable housing.
- Helping clients access benefits and financial assistance, including Social Security, rental subsidies, and moving cost support.
- Outreach and engagement in community events
Interim Program Manager
KEYS non-profit
San Bernardino
05.2023 - 05.2024
- Updating HSP Policy and Procedures
- Assisting with HHAP Coordination – POC Community Partners
- Participating in Services Coordinator Staff Development- Program Implementations
- Assist activities, workflow/ updates to development of maximum allowances for HSP
- COC and HSP- Match Payment Coordination in the Yardi system
- Assist SSVF audit pull and collect files/docs
- Assist in identifying policy updates for SSVF based on announcements/ trainings
Education
Bachelor of Science - Psychology And Social Behavior
University of California, Irvine
Irvine, CA06-2019
Skills
- Housing navigation
- Policy writing
- Case management
- Risk mitigation
- Community outreach
- Client relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Cultural Competency
- Fair Housing,
- Housing first National Alliance Ending Homelessness
- Non-Violent Crisis Prevention
References
References available upon request.
Timeline
Lead Service Coordinator
KEYS non-profit
05.2024 - Current
Interim Program Manager
KEYS non-profit
05.2023 - 05.2024
Bachelor of Science - Psychology And Social Behavior
University of California, Irvine
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