Martin Cortez
Santa Rosa
Summary
Dynamic and results-driven professional with extensive experience at In N Out and The UPS Store. Proven track record in customer service excellence and team collaboration, enhancing operational efficiency. Skilled in point-of-sale systems and effective communication, consistently achieving high customer satisfaction and contributing to store profitability. In addition, I was a student athlete both at Santa Rosa Junior College and at Centre College in Danville, Kentucky. These experiences helped me be great in working in teams during high pressured situation and being able to communicate effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate
In N Out
Santa Rosa, CA
10.2024 - Current
- Provided exceptional customer service, ensuring positive shopping experience for all guests.
- Maintained product quality, adhering to company standards for visual and quality product being served.
- Resolved customer inquiries and complaints professionally, contributing to high satisfaction rates.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Collaborated with team members to achieve daily sales goals and enhance store operations.
Sales Associate
The UPS Store
Santa Rosa, CA
09.2022 - 12.2024
- Assisted customers with shipping and packaging solutions, ensuring satisfaction and efficiency.
- Operated various shipping systems to process orders accurately and in a timely manner.
- Maintained inventory levels, restocking supplies to support seamless operations.
- Trained new team members on store procedures and customer service standards.
- Collaborated with management to enhance operational workflows and improve service delivery.
- Monitored daily transactions for accuracy, contributing to overall store profitability.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate in Business Administration - Business Administration
Santa Rosa Junior College
Santa Rosa, California, CA06.2025
Skills
- Customer service
- Customer assistance
- Team collaboration
- Team leadership
Certification
American Concrete Institute(ACI): Concrete Field Testing Technician- Grade1.( I have passed the practical test and awaiting written test results.)
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
In N Out
10.2024 - Current
Sales Associate
The UPS Store
09.2022 - 12.2024
Associate in Business Administration - Business Administration
Santa Rosa Junior College