Martin Carr
Castro Valley,CA
Summary
I am a highly skilled administrative professional with proven experience in hospitality management, team supervision, and operational support. I bring to your company enthusiasm, integrity, and a strong work ethic, while maintaining the customer relationship.
Overview
20
20
years of professional experience
Work History
Food And Beverage Assistant Manager
Stoneridge Creek Senior Living
Pleasanton, CA
10.2025 - 05.2026
- Managed PDR (Private Dining Room) Events
- Created food menus and special event room set up using Canva
- Managed payroll and time management using ADP
- Utilized Clear Company for talent acquisition up to and including interviewing and hiring
- Facilitated monthly audits related to beer and wine needs and ordering
- Supervised wait staff and completed nightly closing reports
- Monthly rotation of MOD (Manager on Duty)
Food And Beverage Manager & Assisted Living Supervisor
Baywood Court
Castro Valley, CA
02.2022 - 07.2025
- Supervised all food and beverage service operations including dining room, catering, and room service
- Trained staff to deliver exceptional customer service, fostering professionalism and efficiency
- Managed staff schedules, timecards, and performance evaluations
- Processed payroll and time keeping utilizing Paycom
- Collaborated closely with the kitchen manager to design menus that balanced resident preferences, dietary needs, and budget requirements
- Functioned as a key liaison between residents, families, staff, administration, physicians, and pharmacists with compassion and professionalism
- Delivered Department of Social Services medication training to all staff, ensuring the highest standards of safety, compliance, and quality of care
- Responded to emergency or crisis situations with calm authority and reassuring residents and families during stressful times
Release of Medical Information Specialist
Kaiser Permanente
Union City, CA
04.2006 - 05.2021
- Processed subpoenas, attorney and third-party requests, patient inquiries, and continuity of care documentation, ensuring accuracy, confidentiality, and timely delivery to support high-quality care and legal compliance
- Contacted third-party insurance companies ahead of deposition dates to ensure subpoena compliance with state regulations, consistently preventing delays and safeguarding organizational accountability
- Verified CDs and emails as part of the verification process, contributing to regional compliance goals and maintaining the integrity of sensitive medical records
- Provided clear, knowledgeable, and courteous support to patients, legal representatives, and staff by answering questions about medical record requests, subpoenas, and the release process, ensuring transparency and reducing processing errors
- Delivered exceptional front-line support with extensive public interaction
- Managed heavy phone interaction including triaging and troubleshooting requests
Education
Bachelor of Science - Health Science
Cal State University
Hayward, CA06.1998
Associates of Arts -
Chabot Community College
Hayward, CASkills
- Strong administrative and organizational skills; able to manage tasks efficiently and meet deadlines
- Clear written and verbal communication; professional and compassionate with patients, customers, and staff
- Able to work effectively in a team environment with emphasis on collaboration
- Experience with financial and budget tracking; able to review and analyze costs
- Skilled in medical terminology; supporting accurate documentation and communication
- Proficient in Microsoft Office Suite
- Experience with electronic medical records using EPIC
- Payroll, accounting and cash handling
- Heavy customer contact
- Typing 65 wpm with 100% accuracy
- Conflict management and resolution
- Able to multitask in demanding environments
- Maintain confidentiality and patient privacy
- Quickly learning new systems and adapting to change
- Provide excellent support to residents, staff, healthcare teams, and patients
Accomplishments
Earned the prestigious Kaiser Permanente Make Lives Better Award in 2015 for exceptional service, dedication to patient privacy, commitment, teamwork and to improving the experience of all those served.
Timeline
Food And Beverage Assistant Manager
Stoneridge Creek Senior Living
10.2025 - 05.2026
Food And Beverage Manager & Assisted Living Supervisor
Baywood Court
02.2022 - 07.2025
Release of Medical Information Specialist
Kaiser Permanente
04.2006 - 05.2021
Bachelor of Science - Health Science
Cal State University
Associates of Arts -
Chabot Community College