Summary
Overview
Work History
Education
Skills
Certifications And Achievements
Languages
Timeline
Generic

Martin Angel Duran

Bell Gardens

Summary

Motivated and results-driven professional seeking a sales position to leverage strong communication, customer service, and problem-solving skills to achieve and exceed sales targets while fostering meaningful client relationships.

Overview

8
8
years of professional experience

Work History

Water Systems Operator II

City of Downey
01.2023 - Current
  • Coordinated with city and external stakeholders to manage operations, demonstrating strong negotiation and interpersonal skills
  • Conducted inspections and ensured compliance with safety standards, reflecting accountability and attention to detail

Water Distribution Operator

Golden State Water Company
01.2022 - 01.2024
  • Collected water samples to test alkalinity, hardness, and residual levels.
  • Operated equipment such as front-end loaders, forklifts, and slakers regularly.
  • Used hand tools and power tools to maintain, repair and lubricate equipment.
  • Under direction, participate in installation, repairs and replacement of water mains, water services, valves, fire hydrants and water meters.
  • Notifies customers of scheduled and emergency outages.
  • Interact with customers and act as a representative of the Company.

Customer Service Representative

Liberty Utilities
01.2021 - 01.2022
  • Delivered exceptional customer service as the first point of contact, resolving inquiries with professionalism and efficiency
  • Assisted customers with new account setups and account management
  • Managed construction water contracts, hydrant meter assignments, and deposit applications, showcasing attention to detail and organizational skills
  • Coordinated payment arrangements, disconnections for nonpayment, and reconnections, ensuring customer satisfaction while adhering to company policies
  • Utilized Microsoft Excel for accurate data entry and customer payment tracking

Register Clerk / Courtesy Clerk

Stater Bros. Markets
01.2017 - 01.2020
  • Excelled in customer engagement, providing a positive shopping experience and fostering repeat business
  • Assisted customers with product location, bagging, and carrying groceries, focusing on their needs and satisfaction
  • Reorganized store layout to improve customer navigation and shopping ease
  • Promoted to Register Clerk/Key Carrier after excelling in a produce code and protocol certification, demonstrating adaptability and willingness to learn

Education

Business Administration -

Cerritos College

Electrical Engineering - Engineering

Cal Poly Pomona

High School - undefined

St. John Bosco High School

Skills

  • Communication
  • Sales follow-up
  • Technology
  • Problem Solving
  • Time Management
  • Interpersonal Skills
  • Team Collaboration
  • Client relations
  • Marketing initiatives
  • Building relationships
  • Closing deals
  • Goal oriented

Certifications And Achievements

  • Promotion to Register Clerk/Key Carrier at Stater Bros. Markets after successfully completing advanced training.
  • Bilingual proficiency (English and Spanish), enhancing communication with diverse clientele.
  • Recognized for exceptional customer service and professionalism in prior roles.
  • Currently working to obtain insurance license.
  • State Water Resources Control Board D1 Water certificate obtained and Principles of Utility Planning certificate from CPP.

Languages

Spanish

Timeline

Water Systems Operator II

City of Downey
01.2023 - Current

Water Distribution Operator

Golden State Water Company
01.2022 - 01.2024

Customer Service Representative

Liberty Utilities
01.2021 - 01.2022

Register Clerk / Courtesy Clerk

Stater Bros. Markets
01.2017 - 01.2020

High School - undefined

St. John Bosco High School

Business Administration -

Cerritos College

Electrical Engineering - Engineering

Cal Poly Pomona

Similar Profiles

CREATE PROFILE
Martin Angel Duran