Martika Lehr
Maple Creek,SK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Waitress
Eagle Valley Park Campground
05.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Restaurant Cook
Eagle Valley Park Campground
05.2022 - Current
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Interacted with guests to obtain feedback on product quality and service levels.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Monitored food quality and presentation to maintain high standards.
- Developed innovative, creative menu items and recipes.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Campground Office Assistant
Eagle Valley Park Campground
04.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environments.
- Worked effectively in fast-paced environments.
Campground Maintenance
Eagle Valley Park Campground
03.2019 - Current
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Handled, used and maintained cleaning supplies and equipment.
- Primed, painted, varnished and lacquered walls and surfaces.
- Adjusted mower height and speed settings to accommodate different types of terrain.
- Trimmed shrubbery and maintained garden beds to keep clean and orderly.
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Maintained cleanliness of buildings and property.
- Developed and implemented comprehensive maintenance plan for grounds care.
- Assisted in construction of retaining walls, decks and other structures on grounds.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Maintained grounds and common areas to promote pleasant camping experience.
- Worked closely with management to maintain clean, safe and appealing property.
Education
Bachelor of Arts - Social Work
Medicine Hat College
Medicine Hat, AB04.2025
High School Diploma -
Maple Creek Composite High School
Maple Creek, SK06.2022
Skills
- Courteous Phone Demeanor
- Adaptable and Flexible
- Kitchen Staff Coordination
- Safety and Sanitation
- Service Prioritization
- Transactions and Cash Handling
- Taking Reservations
- Complaint Resolution
- Food Preparation and Safety
- Waiting Tables
- Menu Memorization
- Supply Restocking
- Guest Accommodations
- Warm and Friendly
Timeline
Waitress
Eagle Valley Park Campground
05.2022 - Current
Restaurant Cook
Eagle Valley Park Campground
05.2022 - Current
Campground Office Assistant
Eagle Valley Park Campground
04.2022 - Current
Campground Maintenance
Eagle Valley Park Campground
03.2019 - Current
Bachelor of Arts - Social Work
Medicine Hat College
High School Diploma -
Maple Creek Composite High School
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