marti patey
Edmonton,AB
Summary
Versatile professional with a proven track record at GoodLife Fitness, adept in team development and client service. Excelled in relationship building and public speaking, significantly enhancing customer satisfaction and team performance. Mastered verbal communication and problem-solving, leading to efficient project completion and positive mentorship outcomes.
Overview
37
37
years of professional experience
Work History
Acting, Public Spking, Alumni Liason, Owner Assist
Actors Working Academy & Entrepreneur/ Own Career
01.1988 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Participated in professional development opportunities to stay current on industry trends and best practices.
- Coordinated events logistics which ensured smooth execution of company-sponsored functions.
- Gained hands-on experience through active involvement in various aspects of project execution from planning to implementation.
- Developed strong relationships with colleagues, contributing to a positive and productive filming environment.
- Demonstrated versatility as an actor by performing in stage productions alongside film roles, showcasing a range of acting talents.
- Pursued continued professional development opportunities through participation in acting workshops, classes, and coaching sessions.
- Contributed to successful teamwork on set by readily adapting to changes in scripts or direction when necessary.
- Mastered complex dialogue and action sequences through diligent rehearsal and memorization techniques.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
General Manager
GoodLife Fitness
03.2018 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Team Lead, Recruitment, Training, Sales, Marketing
Jeunesse-global
07.2010 - 02.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachlor Level of TEFL 320hrs Added, Training Now - Teaching English As Another Language, Biz Eng Incl
UNI PREP
Orlando Florida USA04-2025
Skills
- Relationship building
- Verbal and written communication
- Client service
- Public speaking and briefing abilities
- Problem-solving skills
- Typing speed
- Team development
- Classroom management
- Time management
- Positive reinforcement
- Differentiated instruction
Languages
Italian
Elementary
Spanish
Elementary
Timeline
General Manager
GoodLife Fitness
03.2018 - 04.2019
Team Lead, Recruitment, Training, Sales, Marketing
Jeunesse-global
07.2010 - 02.2019
Acting, Public Spking, Alumni Liason, Owner Assist
Actors Working Academy & Entrepreneur/ Own Career
01.1988 - Current
Bachlor Level of TEFL 320hrs Added, Training Now - Teaching English As Another Language, Biz Eng Incl
UNI PREP
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