Marti Forbes
San Diego
Summary
Dedicated professional with over 15 years of experience in customer service, inventory management, logistics, and healthcare support. Skilled in managing supplies and maintaining organized inventory systems while ensuring effective communication with multidisciplinary teams. Experience as a Patient Transporter provided insights into hospital operations and patient care. Pursuing Sterile Processing Technician certification to further enhance healthcare expertise.
Overview
21
21
years of professional experience
Work History
Sales Associate
Hertz
San Diego, CA
09.2014 - Current
- Provided accurate information about products, prices and availability both in person and over the phone.
- Assisted customers in selecting rental vehicles and explained policies, contributing to informed decision-making and positive service interactions.
- Promoted additional products and services, enhancing rental experience and increasing customer satisfaction.
- Facilitated reservations and bookings, ensuring seamless customer experience and addressing inquiries effectively.
- Promoted additional products or services like insurance coverage, GPS, or car upgrades.
- Managing paperwork, processing payments, and ensuring compliance with rental agreements.
- Effectively multitasked to ensure the customer has the best possible experience while also building strong rapport with them.
Sales Associate
Macys
San Diego, CA
12.2012 - 08.2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Achieved personal and store sales goals by promoting products, processing transactions, and recommending additional items.
- Acting as a leader for the sales floor team by training, coaching, and mentoring associates, and providing support when needed.
- Ensuring the sales floor is well-organized, restocked, and visually appealing by following store display guidelines.
- Resolved customer concerns and conflicts to maintain a positive sales floor environment.
- Assisted with scheduling, sales reporting, and other operational tasks.
Sales Advisor
Club Demonstration Service
San Diego, CA
02.2013 - 07.2014
- Adapted to fast-paced work environment, ensuring responsiveness to customer needs.
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Built strong relationships with customers through effective communication, fostering loyalty.
- Executed product demonstrations to showcase features and engage customers.
- Achieved daily sales targets through effective customer engagement.
- Conducted regular cleaning duties to maintain store cleanliness.
Service Technician
Ez Lube
San Diego, CA
01.2010 - 07.2011
- Met daily quotas through sales of preventative maintenance products.
- Provide excellent customer service, greeting guest and typing up invoices.
- Provided automotive repair and routine maintenance on vehicles
- Performed inventory duties.
Front Desk Receptionist
939 Coast Management
La Jolla, CA
04.2007 - 11.2009
- Make reservations for building guest rooms.
- Security (walk around premises)
- Answer phones and take messages promptly.
- Won good attendance award twice.
- Build rapport with residents.
- Valet cars.
Patient Transporter
Sharp Hospital
San Diego, CA
12.2006 - 03.2007
- Proficiently operated wheelchair lifts and other medical equipment for patient transport purposes.
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers.
- Provided safe and efficient transportation of patients to their destinations within the hospital, ensuring patient comfort and safety during transport.
- Deliver patient contrast to floor nurses
- Assisting with all radiologist needs
- Answering department telephones
- Knowledge and use of lift equipment .
Lead Grill Cook
Sodexho
San Diego, CA
02.2005 - 11.2006
- Trained new staff members on proper cooking procedures, including temperature control and sanitation regulations.
- Followed recipes, portion controls, and presentation specifications as set by the restaurant.
- Accepted payments and made change and write charge slips as necessary.
- Cleaned work area before and after shift
- Restocked kitchen supplies, rotated food, and stamp time and date on food in coolers.
- Washed and cut vegetables to prepare for cooking and consumption.
Education
Associate in Science (A.A.) - Radiologic Technology
San Diego Mesa College
San Diego06-2009
High School Diploma - undefined
Helix Charter High
La Mesa06-2004
No Degree - Sterile Processing Tech
San Diego State University Global
San Diego, CA01-2027
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Problem-Solving
- Multi-tasking strength
- Flexible schedule
- Stocking and receiving
Timeline
Sales Associate
Hertz
09.2014 - Current
Sales Advisor
Club Demonstration Service
02.2013 - 07.2014
Sales Associate
Macys
12.2012 - 08.2014
Service Technician
Ez Lube
01.2010 - 07.2011
Front Desk Receptionist
939 Coast Management
04.2007 - 11.2009
Patient Transporter
Sharp Hospital
12.2006 - 03.2007
Lead Grill Cook
Sodexho
02.2005 - 11.2006
High School Diploma - undefined
Helix Charter High
Associate in Science (A.A.) - Radiologic Technology
San Diego Mesa College
No Degree - Sterile Processing Tech
San Diego State University Global
AWARDS
Hertz & Service Awards Nominee 2016,2022,2024