Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marti Cohen

Mission Viejo

Summary

Versatile and results-oriented management professional with over 4 years of combined experience in retail leadership and animal care facility operations. Proven ability to lead teams, optimize day-to-day processes, and deliver exceptional service—whether managing a fast-paced retail store or ensuring a safe, engaging environment for dogs at a busy daycare. Skilled in staff training, customer relations, scheduling, inventory management, and problem-solving. Recognized for creating positive team cultures, improving operational efficiency, and maintaining high standards of service and care. Passionate about leadership, customer satisfaction, and animal well-being.

Overview

5
5
years of professional experience

Work History

Store Manager

Wags and Wiggles Doggy Daycare
12.2022 - Current
  • Oversaw three buildings, as well as over 60 dogs, and associates
  • Distributed medications as needed
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved communication with clients through timely follow-ups and clear documentation of interactions.

Front Desk Associate / Daycare Associate

Wags and Wiggles Doggy Daycare
07.2022 - 12.2022
  • Front Desk
  • Answering phones
  • Making appointments/reservations, general customer service
  • Carry out basic tasks on computer and hand-held device
  • Animal Care Assistant
  • Collaborating with 20 other employees to watch over dog
  • Using initiative and constant communication to be thorough

Selling Associate / Beauty Manager

Victoria Secret / PINK
06.2021 - 07.2022
  • Managed 8-15 employees including stockroom operation
  • Designed and displayed multiple floorsets for beauty and apparel
  • Provided leadership and was in charge of segments throughout the day

Sales Associate

Tillys
07.2020 - 03.2021
  • Worked with a team of 8-20 people
  • Skilled in cashiering, sales and workload
  • Provided great customer service, communication skills, time management and attention to detail
  • Was awarded with top sales for multiple weeks, as well as highest rewards

Education

Child Development

Saddleback College
12-2025

General Education with emphasis on Performing Arts

San Juan Hills High School

Skills

  • Customer service
  • Staff management
  • Documentation and reporting
  • Policy implementation
  • Dog handling expertise
  • Dog breeds expertise

Timeline

Store Manager

Wags and Wiggles Doggy Daycare
12.2022 - Current

Front Desk Associate / Daycare Associate

Wags and Wiggles Doggy Daycare
07.2022 - 12.2022

Selling Associate / Beauty Manager

Victoria Secret / PINK
06.2021 - 07.2022

Sales Associate

Tillys
07.2020 - 03.2021

General Education with emphasis on Performing Arts

San Juan Hills High School

Child Development

Saddleback College
Marti Cohen