Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha (M.e.l) Lemay

Laval,QC

Summary

Conscientious and adaptable individual with a newly acquired High School Diploma (March 2025) achieved through dedicated adult education studies (since March 2022). My experience includes physically demanding work at UPS and customer-facing responsibilities at Benny & Co (since Summer 2023), demonstrating a strong work ethic and ability to interact with the public. Driven to transition into a desk-based role, such as Receptionist/Secretary (previous experience in 2019), I am also a proactive learner, having independently gained a basic understanding of Spanish and Russian. Possessing a full driver's license and personal vehicle, I am seeking a full-time opportunity.

Overview

8
8
years of professional experience

Work History

Cashier

Benny&Co
06.2023 - Current
  • Greeted customers upon entry and addressed needs promptly.
  • Operated cash register for transactions with high accuracy.
  • Counted cash drawers at shift start and end to ensure accuracy.
  • Restocked merchandise in front lanes to maintain organized displays.
  • Built relationships with customers, fostering repeat business.
  • Resolved complaints professionally, enhancing customer loyalty.
  • Mentored new employees on cashier responsibilities to boost performance.
  • Promoted store initiatives, contributing to increased sales revenue.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Increased sales of promotional items by informing customers about current offers.
  • Used POS system to enter orders, process payments and issue receipts.

Overnight Warehouse Packer

UPS
09.2021 - 03.2022
  • Conducted thorough inspections of products before packaging to eliminate defects.
  • Achieved increased warehouse efficiency by accurately packing and labeling outgoing products.
  • Ensured a clean and safe workspace by following established safety procedures.
  • Performed packing, weighing, and shipping tasks as per customer requirements.

Overnight Receptionist

Action 500
04.2019 - 10.2020
  • Provided friendly greetings to all customers upon arrival.
  • Streamlined reservation processes for improved accuracy and efficiency.
  • Maintained strict confidentiality while handling sensitive credit card information.
  • Resolved customer problems proactively, increasing overall satisfaction ratings.
  • Directed phone calls to appropriate staff in a timely manner.
  • Kept reception area organized and inviting for visitors.
  • Promoted special offers based on available sale packages to maximize sales potential.
  • Balanced daily cash transactions, keeping $300 secure overnight.

Overnight Cashier

Tim Hortons
10.2017 - 02.2019
  • Maintained clean and organized store environment to enhance customer shopping experience.
  • Executed strict security protocols to safeguard cash, customers, and store assets.
  • Collaborated with team members to efficiently complete nightly tasks.
  • Exceeded performance metrics for efficiency, accuracy, and customer service as overnight cashier.
  • Identified opportunities to improve store appearance and operations during overnight shifts.
  • Managed drink station, ensuring coffee remained full and hot for customers.
  • Delivered friendly service to meet all customer needs effectively.
  • Provided consistent coverage for overnight shifts, ensuring seamless store operations.

Education

High School Diploma -

Jfk Adult Education
Montreal, QC
03-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Customer service excellence
  • Reliability and punctuality
  • Order taking
  • Professionalism and courtesy
  • Cash register systems
  • Product restocking
  • Refunds and exchanges
  • Merchandise restocking
  • POS system operations
  • Cash drawer balancing
  • Staff training
  • Refund handling
  • Point of sale operation
  • Liquor law compliance
  • Basic math
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Hospitality and accommodations
  • Gift card handling
  • Problem-solving
  • Honest and dependable

Languages

Spanish
Limited Working
Russian
Elementary

Timeline

Cashier

Benny&Co
06.2023 - Current

Overnight Warehouse Packer

UPS
09.2021 - 03.2022

Overnight Receptionist

Action 500
04.2019 - 10.2020

Overnight Cashier

Tim Hortons
10.2017 - 02.2019

High School Diploma -

Jfk Adult Education

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Martha (M.e.l) Lemay