Martha Luisa Hernandez Granados
Ontario
Summary
Friendly and reliable with passion for customer service and teamwork. Possesses knowledge of food safety and hygiene standards, along with skills in cash handling and basic food preparation. Aims to deliver positive customer experience and maintain clean, efficient snack bar environment.
Overview
15
15
years of professional experience
Work History
Snack Bar Assistant
Niagara College
01.2024 - 04.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained regular communication with kitchen staff to ensure timely preparation of fresh food items during peak hours.
- Ensured freshness of products displayed by routinely rotating stock.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Prepped food items for later use to save staff time during busy hours.
Food and Beverage Attendant
Ikigai Japanice Food
01.2020 - 08.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Customer Service Coordinator
Harumi Sushi & Bar
01.2009 - 04.2014
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
Education
Beberage Bussines Management - Hospitality Services Management
Niagara College
Niagara-on-the-Lake, ON04.2025
Skills
- Flexible schedule availability
- Adaptability and Resilience
- Hygiene and cleanliness standards
- Cleaning and sanitation
- Reliable and punctual
- Valid [State] driver's license
Languages
English
Limited Working
French
Elementary
chess
It is a mental game that I play in my free time virtually or in person, it helps me find solutions and options in different aspects of my life.
Timeline
Snack Bar Assistant
Niagara College
01.2024 - 04.2024
Food and Beverage Attendant
Ikigai Japanice Food
01.2020 - 08.2022
Customer Service Coordinator
Harumi Sushi & Bar
01.2009 - 04.2014
Beberage Bussines Management - Hospitality Services Management
Niagara College
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