Martha Lilia Cervantes
_________________
Clovis
Summary
Compassionate and dedicated Certified Nurse Assistant with experience in hospital, rehabilitation, home health, and in-home supportive care settings. Committed to ensuring patient safety, dignity, and comfort while delivering high-quality, patient-centered care. Bilingual in English and Spanish with strong communication and administrative skills. Experienced in collaborating with interdisciplinary healthcare teams to provide efficient and supportive care.
Overview
2
2
Certifications
2
2
Languages
Work History
Administrative Assistant / Secretary
Watsonville Community Hospital
- Answered and directed high-volume phone calls from patients, families, clinicians, and referral sources
- Greeted visitors and maintained a professional, welcoming front office environment
- Scheduled patient appointments, home visits, and staff meetings
- Managed email correspondence and fax communications with physician offices and admission providers
- Coordinated clinician schedules and confirmed home health assignments
- Maintained staff contact lists and availability calendars
- Assisted with insurance verification and authorization tracking (Medi-Cal / TARs)
- Filed and organized medical records and administrative documents
- Ensured accuracy and completeness of patient files and documentation
- Maintained confidentiality in compliance with HIPAA regulations
- Ordered office and medical supplies and maintained inventory
- Provided bilingual communication support for Spanish-speaking patients and families
Occupational Therapy Assistant Support
Dominican Santa Cruz Hospital
- Supported Occupational Health workflow by assisting with employee screenings and clinical documentation
- Maintained accurate employee medical records in compliance with OSHA and hospital policies
- Scheduled appointments and coordinated follow-up visits for employees
- Assisted with Workers’ Compensation documentation and return-to-work processes
- Communicated professionally with hospital employees, providers, and administrative staff
- Ensured a safe, confidential, and organized clinical environment
- Demonstrated flexibility and composure during high-volume periods
Caregiver
In-Home Supportive Services (IHSS)
- Provided in-home care and assistance to elderly and disabled clients
- Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, mobility, and hygiene
- Supported clients with meal preparation, feeding, and medication reminders
- Performed light housekeeping and maintained a safe living environment
- Assisted with transfers, ambulation, and use of mobility aids
- Monitored client conditions and reported changes to family members or supervisors
- Ensured client dignity, privacy, comfort, and safety at all times
- Followed care plans while maintaining strict confidentiality
Education
Certificate of Completion - Certified Nurse Assistant
Clovis Adult Education
Clovis, CA 05.2001 -
CPR Certfiied - Medicine
American Heart Association
Clovis, CA 05.2001 -
Skills
- Patient Care & ADL Assistance
- Medical Records & Documentation
- Insurance Verification & Authorization Tracking
- Appointment Scheduling & Care Coordination
- HIPAA & OSHA Compliance
- Bilingual: English & Spanish
- Strong Interpersonal & Communication Skills
- Team Collaboration
- Administrative & Clerical Support
- Compassionate & Patient-Centered Care
Certification
CPR
Timeline
CPR
11-2025
Certified Nurse Assistant
11-2025
Certificate of Completion - Certified Nurse Assistant
Clovis Adult Education
05.2001 -
CPR Certfiied - Medicine
American Heart Association
05.2001 -
Administrative Assistant / Secretary
Watsonville Community Hospital
Occupational Therapy Assistant Support
Dominican Santa Cruz Hospital
Caregiver
In-Home Supportive Services (IHSS)