Martha Leticia E. Ramos
Oceanside
Summary
To obtain a position with Riverside County where skills and experience will be utilized to assist the public. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Bilingual professional with skills to maintain accurate records.
Overview
17
17
years of professional experience
Work History
Eligibility Clerical Service
Dept. Public Social Service
11.2022 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Trained staff on current eligibility requirements and policies.
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Maintained clean, organized environments for presentable front-of-house areas.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained new employees
- reached out to workers to assist customers with their cases.
- reviewed documents that customers were turning in, provided documents customers request.
Entry Screener
Soboba Casino
03.2020 - 05.2022
- Escorted guests, employees, and assets on the casino property
- Communicated withguests and other team members in a positive manner
- Worked independently
- Presented an image of excitement, enthusiasm, and outgoing personality
- Able to sit,stand, or walk for long periods of time
- Responded calmly and make rational decisions,when handling conflicts
- Interacted in a professional manner with the public
- Providedexcellent written and verbal communication skills
- Provided first aid and CPR whennecessary
- Used PC based computer software and office equipment
- Drove a motorvehicle on the public roads
- Used a two-way radio with an earphone
- Took physicalcontrol of (arrest) a person violating the law
- Completed all reports in a thorough,accurate, and timely manner
- Reported violations of policies and procedures, internalcontrols, and laws
- Presented to work a regular, reliable, and predictable work schedulein accordance with business demands, and maintained a consistent and regularattendance record
- Performed special projects and other responsibilities, tasks, orduties as requested.
Caregiver
24 hr Homecare
01.2019 - 05.2022
- Arranged medications to be taken on schedule by providing appropriate reminders oradministering medication only upon doctor's orders
- Assisted clients in addressingeveryday personal needs such as toileting, bathing, and grooming
- Provided lighthousekeeping activities such as cleaning, dusting, and vacuuming
- Maintained record ofward's activities, behavior, and symptoms for reference purposes
- Maintained a cleanand well-organized environment for client happiness and safety
- Improved patientoutlook and daily living through compassionate care
- Created safe and positive livingsituations for clients by communicating with family and other staff about concerns orchallenges.
Behavioral Technician
Maxim Healthcare, County
03.2020 - 05.2021
- Provided direct client care in 1:1 and group settings utilizing a combination ofintensive teaching and natural environment training arrangements
- Follow the prescribed behavioral skill acquisition and behavior reduction protocols
- Follow and record data for prescribed toilet training protocols
- Collect, record, and summarize data on observable client behavior
- Assist with parent and caregiver training in line with client's individualizedtreatment and behavior reduction protocols
- Effectively communicate with parents and caregivers regarding client progress asinstructed by the Board Certified Behavior Analyst,Utilize safe & appropriate handedprocedures when working with clients
- Maintain client confidentiality, Assist Lead Behavioral Technician, Behavior Analysts,and ABA Interns with skill acquisition and behavior reduction assessments
- Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns in preparingclient materials as instructed, Maintain a clean, safe, and organized work and therapyenvironment, Assume Lead Behavioral Technician responsibilities in their absence
- Collaborate with treatment team included client, parents and caregivers, outsideprofessionals, Lead Behavioral Technician, ABA Interns, and co-workers
- Maintain and acquire technical knowledge by attending required trainings
Seasonal Starbucks Barista
Target/Starbucks
10.2019 - 02.2020
- Provided high level of customer service, handcrafting each customized beverage,proper and accurate money management skills, utilized Point of Sale cash registers
- Completed cleaning tasks thoroughly in a timely manner
- Participated in an educationprogram regarding racial bias, health and safety, and overall wellness education to be amore productive asset to the team.
Business Office Specialist
10.2016 - 05.2018
- Responded to messages from patients, answering phone calls, creating appointment,directing the calls as required and handling all queries, informing the nurses or otherhealthcare facilitators about impending appointments, maintaining a filing system for allpatient documents and reports submitted, answering emails and other electronicmessages as required, Managing inventory and placing orders as required, Transcribingall notes and documents related to treatments, Assisted new Nurses and otherhealthcare facilitators training on the computers and provided healthcare equipment
- Called patients to assist healthcare providers in translating, Filed medical paperworkand recorded interactions related to each file, Attention to detail and problem solvingskills, Delivered medical supplies as requested from management and healthcareproviders, Answered company cell phone to assist with Information Technology
- Ordered lunch for office meetings, Assisted with office managers in interviews, Mailedout medical information to clients
Front and Back Office
Moreno Med Care and Chiropractic Clinic
07.2015 - 08.2016
- Acted as medical office receptionist responsible for basic clerical tasks such asanswering phones, greeting patients and visitors, and scheduling appointments in aprofessional and timely manner
- Maintained confidential medical records; answeredtelephone and assisted callers by providing information, took messages, or routed callsto others
- Made computer inquiries to retrieve information and to print reports;maintained confidential records
- Gave and translated patient's standard forms andrequested that routine verifications be returned with completed forms; reviewed formsfor completeness when returned; assisted with completing application forms forservices
- Recorded verifications of birth, insurance information and other requiredinformation according to standard office procedures
- Cleared routine case controlsusing computer printouts; responded to routine lobby visits from clients reportingchanges in their circumstances or requesting information on the status of their medicalrecords.
Office Assistant/WEX Volunteer
Department of Public Social Services
01.2015 - 07.2015
- Indexed and organized customer's documents though C-IV
- Reviewed customer'sdocuments were associated with the correct case
- Double check customer'sdocuments contain the correct case number
- Indexed customer documents in a timelyfashion through C-IV
- Scanned documents and signed in customers for theirappointments through the office kiosk
- Welcomed and greeted all visitors
- Exhibited ahigh degree of discretion related to safeguarding confidential information
- Conductedclerical/administrative functions
- Provided exceptional customer service byappropriately answering client concerns and assisting customer in completing theirpaperwork
- Archived paper documents electronically utilizing C-IV, resulting in increasedusability and office organization
- Maintained confidentiality and developed relationshipsthrough interdepartmental document delivery
- Operated office equipment such asphotocopiers, computer, and scanner
- Managed the cleanliness of the officeworkspace.
Cashier
Wingstop
10.2008 - 08.2010
- Successfully utilized multi-tasking skills in a fast-paced service environment
- Providedexcellent customer service, hospitality skills, and understanding the customer's diningneeds and assisted in purchases
- Trained new employees and completed all requiredtraining
- Ensured every guest is treated in a fast and friendly manner
- Prepared drinksaccording to specific orders
- Operated point of sale equipment covered the frontcounter
- Provided a clean, well-maintained, and sanitized work environment andgreeted guest upon arrival
- Answered phone transferred call to others, took orders forpick up and scheduled reservations and maintained and updated appointmentcalendars
- Printed personal daily balance reports using a computer
Barista, Starbucks
02.2007 - 07.2007
- Provided high level of customer service, handcrafting each customized beverage,proper and accurate money management skills, utilized Point of Sale cash registers
- Completed cleaning tasks thoroughly in timely matter
- Participated in an educationprogram regarding racial bias, health and safety, and overall wellness education to be amore productive asset to my team.
Education
High School Diploma -
Saint Gregory High School
Moreno Valley, CA04.2014
Skills
- Able to type 40 words per minute online testing results
- Make decisions in standard procedural matters
- Written and oral instructions, establish, and maintain effective working relationships
- Operate variety of standard office equipment including computers, printers, copiers
- And scanners Computer skills include ability to operate Microsoft Word, and Excel,
- Completing work assignments, operate Microsoft Teams and Outlook 365
- Onsite Visits
- Clerical Skills
- Data Entry
- Effective Communication Skills
- Call Transfers
- Clerical Support
- Clerical skills
Timeline
Eligibility Clerical Service
Dept. Public Social Service
11.2022 - Current
Entry Screener
Soboba Casino
03.2020 - 05.2022
Behavioral Technician
Maxim Healthcare, County
03.2020 - 05.2021
Seasonal Starbucks Barista
Target/Starbucks
10.2019 - 02.2020
Caregiver
24 hr Homecare
01.2019 - 05.2022
Business Office Specialist
10.2016 - 05.2018
Front and Back Office
Moreno Med Care and Chiropractic Clinic
07.2015 - 08.2016
Office Assistant/WEX Volunteer
Department of Public Social Services
01.2015 - 07.2015
Cashier
Wingstop
10.2008 - 08.2010
Barista, Starbucks
02.2007 - 07.2007
High School Diploma -
Saint Gregory High School
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