Martha Virgen-Meza
San Diego,CA
Summary
Experienced professional with a strong focus on leadership coaching, training, and development. Proficient in performance management, leveraging judgment, decision-making, and problem-solving skills to drive results. Adept at staff training and development, with a proven track record in customer and staff retention. Strong teamwork and communication abilities, facilitating collaborative environments for achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Medical Records/Medical Interpreter
Community Research Foundation
Chula Vista, CA
09.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Audit service notes to ensure service time, location, and narrative accuracy.
- Reviewed discharge charts and flagged incomplete or inaccurate information.
Administrative Assistant
Community Research Foundation
Chula Vista, CA
12.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
General Manager
Planet Fitness
Chula Vista, CA
09.2019 - 11.2023
- Established and maintained effective communication with staff members by creating a safe work environment, training, mentoring, and conducting coaching sessions to ensure efficient operations
- Audited timesheets to ensure accuracy of staff schedules and worked closely with payroll department
- Possessed a strong track record of diligently maintaining documentation and upholding confidentiality by communicating efficiently with the Human Resources Department and following Payroll and company policies
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee reviews, training, and schedules by staying organized, managing time efficiently, and delegate specific tasks to staff members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Manager
Rally’s Checkers
San Diego, CA
04.2018 - 09.2019
- Managed the night shift operations and ensured compliance with safety regulations
- Organized and delegated tasks to staff members in accordance with their skills and abilities
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions
- Recognized potential safety hazards or concerns in a timely manner and took appropriate corrective action
- Prepared weekly reports detailing sales figures, labor costs, inventory levels.
Skills
- Leadership Coaching and Training and Development
- Performance Management
- Judgement and Decision Making and Problem-Solving
- Staff Training & Development
- Customer and Staff Retention
- Teamwork and Communication Skills
Timeline
Medical Records/Medical Interpreter
Community Research Foundation
09.2024 - Current
Administrative Assistant
Community Research Foundation
12.2023 - 09.2024
General Manager
Planet Fitness
09.2019 - 11.2023
Shift Manager
Rally’s Checkers
04.2018 - 09.2019