Martha Virgen-Meza
San Diego,CA
Summary
Experienced professional with a strong focus on leadership coaching, training, and development. Proficient in performance management, leveraging judgment, decision-making, and problem-solving skills to drive results. Adept at staff training and development, with a proven track record in customer and staff retention. Strong teamwork and communication abilities, facilitating collaborative environments for achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Medical Records/Medical Interpreter
Community Research Foundation
09.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Audit service notes to ensure service time, location, and narrative accuracy.
- Reviewed discharge charts and flagged incomplete or inaccurate information.
Administrative Assistant
Community Research Foundation
12.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
General Manager
Planet Fitness
09.2019 - 11.2023
- Established and maintained effective communication with staff members by creating a safe work environment, training, mentoring, and conducting coaching sessions to ensure efficient operations
- Audited timesheets to ensure accuracy of staff schedules and worked closely with payroll department
- Possessed a strong track record of diligently maintaining documentation and upholding confidentiality by communicating efficiently with the Human Resources Department and following Payroll and company policies
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee reviews, training, and schedules by staying organized, managing time efficiently, and delegate specific tasks to staff members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Manager
Rally’s Checkers
04.2018 - 09.2019
- Managed the night shift operations and ensured compliance with safety regulations
- Organized and delegated tasks to staff members in accordance with their skills and abilities
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions
- Recognized potential safety hazards or concerns in a timely manner and took appropriate corrective action
- Prepared weekly reports detailing sales figures, labor costs, inventory levels.
Skills
- Leadership Coaching and Training and Development
- Performance Management
- Judgement and Decision Making and Problem-Solving
- Staff Training & Development
- Customer and Staff Retention
- Teamwork and Communication Skills
Timeline
Medical Records/Medical Interpreter
Community Research Foundation
09.2024 - Current
Administrative Assistant
Community Research Foundation
12.2023 - 09.2024
General Manager
Planet Fitness
09.2019 - 11.2023
Shift Manager
Rally’s Checkers
04.2018 - 09.2019
Similar Profiles
Velia CossioVelia Cossio
Administrative Assistant at Community Research FoundationAdministrative Assistant at Community Research Foundation
LUCIE KIMLUCIE KIM
Psychiatric Mental Health Nurse at Community Research FoundationPsychiatric Mental Health Nurse at Community Research Foundation
Madeline SalleMadeline Salle
Substance Use Specialist at Community Research FoundationSubstance Use Specialist at Community Research Foundation