Martha Swain

I currently lead four departments at Neiman Marcus: Women's Designer Apparel, Contemporary, Designer Children's, and Gift and Home.

Foster exceptional luxury experiences for our customers through strategic leadership.

• Inspire the team to maintain high standards of customer service and satisfaction.
• Conducted performance evaluations and provided constructive feedback to employees.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
• Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
• Managed daily operations, ensuring smooth workflow across departments.
• Trained and mentored staff to enhance product knowledge and skills.

Collaborated with corporate partners on client service and operational standards.

Achieved successful stretch assignments in New York and Hawaii through strategic recruiting and training.

Served as west coast specialty trainer for new pilots and incentive programs organization-wide.

• Managed daily store operations and ensured compliance with brand standards.
• Oversaw inventory management and maintained stock levels for optimal performance.
• Implemented visual merchandising strategies to reflect brand aesthetics effectively.
• Conducted regular staff meetings to communicate goals and updates clearly.
• Recruited, trained and supervised new employees.
• Facilitated quarterly district, regional, and company conferences to improve communication and strategy.
• Oversaw daily operations focusing on networking, recruiting, client services, and training development.
• Created consistent succession plans to enhance team capabilities across all organizational levels.