Martha Saeed
Vaudreuil-Dorion,QC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Transportation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Speedy Transportation
Vaudreuil-Dorion, QC
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Assistante Administrative
Radio CINA
Montréal
03.2020 - Current
- Prepare SOCAN reports and send them to the CRTC
- Coordinate and manage client payments, including bank deposits
- Provide office supplies
- Receive and route client calls and emails
- File, code, log, and store documents, and establish referrals
- Prepare document inventories and maintain indexes for classification systems
- Use information retrieval systems, in response to queries, to retrieve documents according to established guidelines
- Compile statistics and reports on the activities of the document management service.
Rate & Billing Clerk
Fastfrate
Lachine, QC
12.2020 - 05.2022
- Perform mathematical calculations to determine shipping rates
- Bill transportation costs using an automated rating system
- Print and process all invoices and payment requests associated with accounts payable
- Ensure that all required documents are received
- Follow up with internal staff regarding missing information on route sheets, as needed
- Conduct audits to validate cube, weight, and applied rates
- Work as a team with colleagues to ensure deadlines are met
- Perform other duties as needed.
Receptionist
Résidences soleil Manoir Dollard-des-Ormeaux
Montreal
01.2019 - 01.2020
- Welcome people who come to the residence
- Direct visitors to the appropriate person or service
- Answer the phone, route calls, take messages, and schedule appointments
- Prepare orders for office supplies
- Write memos and posters
- Sell meal vouchers to residents and visitors
- Operate the cash register, balance the cash at the beginning and end of my shift.
Human Resources Administrative Clerk
Ministry of Justice
Assiut, Égypte
01.2003 - 01.2015
- Perform mathematical calculations to determine shipping rates
- Bill transportation costs using an automated pricing system
- Print and process all invoices and payment requests associated with accounts payable
- Ensure that all necessary documents are received
- Follow up with internal staff regarding missing information on route sheets, if necessary
- Conduct audits to validate volume, weight, and applied rates
- Work as a team with colleagues to ensure deadlines are met
- Perform other duties as needed.
Education
Diplôme d'études professionnelles en Administration Professionnelle -
West Island Career Center-Pierrefonds, Montréal
01.2016
Skills
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Call Management
- Data Entry
- Microsoft Office Suite
- Order Processing
- Active Listening
- Prioritization
- Reading Comprehension
- Customer Service
- Delivery Scheduling
Languages
Arabic
Native/ Bilingual
English
Professional
French
Professional
Timeline
Customer Service Representative
Speedy Transportation
09.2022 - Current
Rate & Billing Clerk
Fastfrate
12.2020 - 05.2022
Assistante Administrative
Radio CINA
03.2020 - Current
Receptionist
Résidences soleil Manoir Dollard-des-Ormeaux
01.2019 - 01.2020
Human Resources Administrative Clerk
Ministry of Justice
01.2003 - 01.2015
Diplôme d'études professionnelles en Administration Professionnelle -
West Island Career Center-Pierrefonds, Montréal
Similar Profiles
Yusuf Bolaji AjidagbaYusuf Bolaji Ajidagba
Material Handler/ Forklift Operator at Speedy TransportationMaterial Handler/ Forklift Operator at Speedy Transportation
Jimmie WilliamsJimmie Williams
Driver at J & M Speedy Transportation LLCDriver at J & M Speedy Transportation LLC
Kelvin JacobsenKelvin Jacobsen
General Manager at Classic Auto Wash/Speedy Apollo Auto ServiceGeneral Manager at Classic Auto Wash/Speedy Apollo Auto Service