Martha Reyes-Ortiz
Pomona
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Coordinator
DUA Brand
Montclair
02.2024 - 05.2025
- Managed customer inquiries through phone, email, and chat support channels.
- Assisted in resolving escalated customer complaints and provided solutions.
- Maintained accurate records of customer interactions and transactions.
- Ensured that all customer inquiries were responded to in a timely manner.
Production Worker
DUA Brand
Montclair
07.2022 - 01.2024
- Collaborated with team members to meet daily production targets effectively.
- Inspected finished products for quality assurance before packaging.
- Monitored inventory levels and reported shortages to management promptly.
- Ensured proper labeling of completed products before shipping out.
Cashier
Sonic Drive-In
Pomona
09.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations
- Provided excellent customer service to enhance shopping experience.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Associate of Arts - Graphic Design
Chaffey College
Rancho Cucamonga, CA 06.2023 - 09.2025
Skills
- Customer service
- Problem solving
- Time management
- Effective communication
- Microsoft outlook, word, and Excel
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Coordinator
DUA Brand
02.2024 - 05.2025
Associate of Arts - Graphic Design
Chaffey College
06.2023 - 09.2025
Production Worker
DUA Brand
07.2022 - 01.2024
Cashier
Sonic Drive-In
09.2021 - 06.2022