Martha Regalado

As a Medical Receptionist, I efficiently managed patient check-in and check-out processes, ensuring a smooth and welcoming experience at the front desk. I scheduled appointments accurately using electronic health record (EHR) systems, helping to optimize provider availability and reduce patient wait times. I maintained accurate and confidential patient records in compliance with HIPAA regulations, while also assisting patients with insurance verification and addressing related inquiries. Serving as a key point of contact, I facilitated clear communication between patients and healthcare providers to support coordinated, timely care. Additionally, I handled a high volume of incoming calls with professionalism, promptly directing inquiries to the appropriate staff or department.