Martha Ramos
Pasadena
Summary
Dynamic and results-driven professional with extensive experience at Courtyard by Marriott, excelling in guest relations and maintaining high cleanliness standards. Proven ability to enhance customer satisfaction through effective problem-solving and task assignment. Skilled in cleaning and sanitation, ensuring a safe and welcoming environment for all guests.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Courtyard by Marriott
10.2024 - Current
- Conducted regular room inspections to ensure compliance with housekeeping standards.
- Collaborated with front desk staff to promptly address guest requests and concerns.
- Investigated and resolved guest complaints to enhance customer satisfaction and trust.
- Maintained high quality control through consistent inspections, adhering to hotel standards.
- Managed laundry processes including sorting, washing,
- Adapted swiftly to changing priorities, ensuring seamless daily operations without compromising service.
- Enhanced overall guest satisfaction by maintaining clean and organized rooms and common areas.
- Contributed to hotel reputation by consistently meeting cleanliness benchmarks established by brand.
Chef
Naughty Vegan
06.2021 - 09.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Fast Food Worker
SUBWAYRestaurants
03.2015 - 03.2021
- Conducted regular room inspections to ensure compliance with housekeeping standards.
- Collaborated with front desk staff to promptly address guest requests and concerns.
- Investigated and resolved guest complaints to enhance customer satisfaction and trust.
- Maintained high quality control through consistent inspections, adhering to hotel standards.
- Managed laundry processes including sorting, washing, drying, and ironing efficiently.
- Adapted swiftly to changing priorities, ensuring seamless daily operations without compromising service.
- Enhanced overall guest satisfaction by maintaining clean and organized rooms and common areas.
- Contributed to hotel reputation by consistently meeting cleanliness benchmarks established by brand.
Education
No Degree -
Blair High
Pasadena, CASkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
Timeline
Housekeeping Supervisor
Courtyard by Marriott
10.2024 - Current
Chef
Naughty Vegan
06.2021 - 09.2024
Fast Food Worker
SUBWAYRestaurants
03.2015 - 03.2021
No Degree -
Blair High
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