Martha Placencia
Canoga Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Case Manager
Amerberg Law Group
03.2024 - Current
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Reviewed medical records meticulously for accurate interpretation of claimants '' functional abilities and limitations and added to casepeer software.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Knowledge on opening claims with insurances, Requesting dec pages, SR-1, SR-19, sending LOR, following up on treatment and requesting reports and bills from all facilities, Combine records for insurance, prepared Provider index and Designations, prepared drop letters.
Case Manager- Hybrid
Health Advocates
03.2023 - 03.2024
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
- Resolved problems related to benefits, eligibility and claims.
- Helped members navigate enrollment process and choose appropriate options for SSI/SSDI
- Assisted members apply for SSI/SSDI applications
Assistant Manager, Front Office Receptionist
Smiles West Canoga Park
03.2022 - 03.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Assistant Manager, Receptionist
American Dental Center (Smiles West)
01.2020 - 03.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cashier, Self Check Out, GM
Vallarta Supermarket
07.2018 - 09.2020
- Tallied cash drawer at beginning and end of each work shift.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA06.2019
Skills
- Data entry proficiency
- Problem-Solving
- Organizational Skills
- Written and verbal communication
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Flexible and Adaptable
- Multitasking
- Excel, Gsuite, Casepeer
Timeline
Assistant Case Manager
Amerberg Law Group
03.2024 - Current
Case Manager- Hybrid
Health Advocates
03.2023 - 03.2024
Assistant Manager, Front Office Receptionist
Smiles West Canoga Park
03.2022 - 03.2023
Assistant Manager, Receptionist
American Dental Center (Smiles West)
01.2020 - 03.2022
Cashier, Self Check Out, GM
Vallarta Supermarket
07.2018 - 09.2020
High School Diploma -
El Camino Real Charter High School
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